Expedia (Canada) Customer Service Issues

I was charged twice, $[redacted].58 on my Visa debit card and $[redacted].58 on my Mastercard by United Airlines. Initially, the Visa payment was declined, so I provided my Mastercard. However, I later discovered both cards were charged. I need the duplicate charge refunded promptly as it is affecting my ability to cover other expenses. If the money is not returned, I will have to report this as fraudulent activity to both Visa and Mastercard. Please email me with a resolution.

Car Reservation Number: NEXP3B8769 I have been charged a non-cancellation fee of $25 for my rental car reservation. During my visit to Toronto to celebrate my mum's 89th birthday, I needed a car to treat her. Despite struggling with limited data to book online, I never received a confirmation, so I was unsure if my booking went through. I believe the charge is unjust, and I kindly request a refund. As a frequent traveler, I have always appreciated your international services for various needs. This situation was not intentional, and I hope for a favorable response regarding the reversal of the payment. Sincerely, Ravindiran V.

I have a credit with WestJet from a trip my daughter arranged in February that I was unable to take. Unfortunately, there was an issue with getting a refund, but I now have a credit with the airline. The trip was planned for Manzanillo, Mexico, under the name Kathryn M Stacey with booking Confirmation SBGVEG and ticket #[redacted][redacted]. I am looking to use this credit towards a trip to Vancouver Island and would appreciate guidance on how to proceed. I am 83 years old and accustomed to having assistance with these matters. Thank you for your understanding and support.

I was billed for a hotel room I did not reserve. I received a confirmation email about booking Burton Cummings tickets and inquiring about a hotel room, but I made the reservation over the phone at Comfort Inn without providing my credit card information. When I called to confirm, there was no reservation. I booked elsewhere at a higher price in a less ideal location. Upon returning, there was a $[redacted].47 charge for a room at Knights Inn on my credit card, but they claim they have no record of us. I am unsure if my card is compromised. Please remove this charge and provide clarity regarding Expedia's involvement, as I believed I booked through Ticketmaster.

I need a refund for my reservation at Marriott Fallsview Hotel Canada in a two queen beds Fall view room for the dates Friday, July 20th to Saturday, July 21st. Today, on July 18, [redacted], at 4:40 pm, I made the booking through Hotels.com, believing I selected the correct dates. However, my confirmation shows Thursday, July 19th, to Friday, July 20th, which caused me to panic. I tried contacting both Hotels.com and Expedia multiple times but was unable to reach anyone as the phone lines seemed to be experiencing technical issues. Despite speaking with the hotel directly, they mentioned they couldn't cancel the reservation as it was made through a third party. The reservation was under my name, Tobias Banegas. How do I go about resolving this issue?

Hello Monique, I noticed that you accidentally emailed my mother instead of me. During our phone conversation, I provided you with my correct email address. I want to clarify the situation for you and anyone else involved. On May 10, my mother contacted Expedia about a trip to Vancouver for four individuals. She was told we could use two different credit cards for the booking. On May 11, my mother called Expedia again to book flights for herself, Shah Sultan Virani, myself, Shakufe Virani, and my children, Shane Nelson and Kaitlyn Nelson, departing on August 2 and returning on August 16. However, there was confusion with the credit card usage. My mother's MasterCard was charged for all flights to Vancouver instead of splitting the payment as planned. I have spoken to an agent and a manager regarding this issue as my credit card insurance requires both legs of the trip to be booked on my card. The manager mentioned investigating the call recordings, and assured resolution within 3 to 5 business days. Today, after a lengthy call, you acknowledged the error and agreed to charge my credit card for my children's and my flights and my mother's card for her flight. You mentioned refunding any cost differences. To avoid further confusion, my name is Shakufe Virani, and my mother's name is Shahsultan Virani. Please reach me at [redacted] to resolve this promptly. Thank you.

I would like to report an issue with my Air Canada flight from Vancouver to Quebec on June 21, [redacted]. Unfortunately, I missed the flight due to being stuck in a train tunnel. I contacted Air Canada immediately, and after a 20-minute wait, I spoke to a representative who offered me a credit to purchase a new ticket for the next day, June 22, for $[redacted]. I accepted as I needed to be in Quebec for a funeral. However, upon returning to Quebec, I was informed that there would be no credit for the unused ticket. After multiple attempts to resolve this with customer service, I was directed to Expedia as I had purchased the ticket through them. I have sent two emails to Expedia with no response. Hoping to find a solution, I am reaching out for help. I have been a loyal Expedia customer, having booked trips to Morocco and a cruise in the past. I am currently looking into prices for a trip to Agadir in October. I appreciate any assistance you can provide. Thank you in advance.

I'm Bev Maybee, and I had a reservation for August 3rd at Tobermory Resort (Expedia #[redacted][redacted]). Upon arrival at 3:30 p.m., we found the resort in poor condition due to renovations, making it unsafe for us, especially my elderly parents. Carla mentioned a room could be ready by 7 p.m. after a detailed discussion about accessibility issues. We declined the room as it was on the second floor with 20 outside steps, not suitable for our parents. Carla confirmed the cancellation of our reservation for that night, offering to book for the next night, which we refused. I've contacted Expedia multiple times and provided feedback through a survey about the resort's condition. A representative assured me of a $[redacted].21 refund for our unused stay due to safety concerns. I want to emphasize to Expedia's Customer Service that this resort was closed and did not honor reservations, leading to our decision not to stay there. I hope for the prompt refund of $[redacted].21.

I will not be using Expedia in the future. I have faced numerous issues with the company, where the employees were unable to assist me effectively. I missed my flight from Toronto to Ottawa on August 9th, and my return flight from Boston to Toronto on August 12th was canceled. Despite receiving an email from Expedia regarding the cancellation, when I contacted them, their employee could not provide a solution. After a call to West Jet, I was left without my return flight that I had booked through Expedia. Following a call to West Jet on August 10th, I was able to resolve the issue myself. This experience has led me to the decision to avoid booking with Expedia moving forward, as it has unnecessarily complicated and added stress to my travel plans.

Regarding Itinerary No.: [redacted][redacted] - I was initially quoted $[redacted].00 per night; however, I was actually charged $[redacted].00 per night for 2 nights and $[redacted].00 per night for 2 nights, resulting in an average of $[redacted].00 per night for my single room. In comparison, my sister booked a double room with breakfast vouchers for $[redacted].00 plus tax, while my brother booked a last-minute double room with breakfast vouchers for $[redacted].00 plus tax. I am puzzled as to why I am paying more for a single room when my siblings are paying less for a double room. I believe Expedia is meant to offer the best deals, which in my case, it did not. I request to be charged the originally quoted $[redacted].00 per night and seek a full refund for the overcharges. Despite speaking with Expedia on the phone and agreeing to the total initially, I feel misled as I trusted the quoted price. This experience has unfortunately not met my expectations, and I hope for a prompt resolution and refund of the excess charges.

In May [redacted], I made a hotel reservation through Expedia for May 26-28, [redacted] (Itinerary #[redacted][redacted]). I did not review the confirmation email afterwards. In June, I noticed a $[redacted].00 charge on my MasterCard statement. Upon calling Expedia, they explained their system error changed my reservation to May [redacted] instead of [redacted]. I am waiting for the refund on my credit card and feel unfairly treated by Expedia for the mistake. I booked for [redacted] as my son is graduating from Cornell University then. I need this issue resolved promptly as I rely on that money for my upcoming trip in May [redacted].

We received inaccurate information regarding our room at the Carriage Inn in Calgary. We were refused a premium queen room because of our dog. Despite previous confirmation by phone from the hotel that our booking on Expedia included a breakfast, queen room, and pet accommodations, upon arrival, we were reassigned to a small double room due to their policy of not allowing pets in premium rooms. They declined to refund us for the difference in room rates, stating that our booking was through Expedia. We are unable to reach any support and simply wish to salvage the remainder of our vacation with our family. This disappointing experience during our first visit to Calgary has left us dissatisfied, and the hotel insists Expedia is responsible for the booking details. We are frustrated with the lack of communication between Expedia and the hotel and seek a refund or a price adjustment for this unwelcome surprise, especially since we rely on Expedia for our travel needs. Thank you.

I need assistance with my recent hotel booking through Expedia.ca. Our reservation number is #[redacted], and it was for 3 adults at the Meadowlands Plaza Hotel in Secaucus, New Jersey from July 17th to July 20th. Unfortunately, on the morning of July 18th, I was robbed at the hotel dining room, and I lost all my identification, credit cards, camera, and most of my cash. The police report has been filed. Due to this incident, we had to shorten our stay by one night, and each of us paid for one night's stay. However, upon checking my Visa bill, I noticed a discrepancy in the charges. The bill shows a charge of $[redacted] CDN and a credit of $[redacted] CDN. My calculation indicates that my one-night fee should be $[redacted] CDN, which is higher than the agreed rate. I believe there might have been an error. I have yet to rate my stay at the hotel as I wanted the full experience to settle in. Can you please review and correct the charges accordingly? I can be reached at [redacted] or via email at [redacted] Thank you for your help. Sincerely, Steve Walley.

Upon arrival at our hotel in Nice, France last night, our experience fell far short of our expectations. We encountered a delay outside the closed hotel, where we struggled to gain entry until finally being assisted by a staff member. Despite difficulty with the room key, we were able to access our small room where space was limited, and the bathroom lacked privacy. The morning brought disruptive noise from construction next door, further disappointing us. We have used your services in the past with satisfaction, but this hotel does not meet the standards we expect from an Expedia partner. We kindly request a change in accommodations for the duration of our stay, willing to cover any cost difference. Please assist us promptly. The bookings were made under my wife's name, Latifa O., and our Itinerary number is [redacted].

Hello, I made a reservation on September 28, [redacted], for September 29, [redacted], at Motel 6 in Madras, Oregon, USA through your website. Upon arrival, the hotel clerk asked me to pay for the room again, stating that booking through your site only reserves the room and does not charge for it upfront. I noticed you had charged me for the room on the day I made the reservation, September 28, resulting in a double payment for September 29. Could you please investigate this matter with Motel 6 in Madras, Oregon, and refund the extra charge for the room that I paid for but did not use? Thank you. Sincerely, Frederic

Hello, I'm Mircea Cadabeschi, and I made a reservation with Expedia for a hotel in Myrtle Beach from Sept. 8 to Sept. 17. Upon arrival, we were evacuated from the hotel on Tuesday, Sept. 11, at 12 PM due to hurricane Florence. The hotel staff informed us to contact Expedia for a refund as we did not pay directly. I attempted to call Expedia twice, waiting over an hour each time without success. Therefore, I am reaching out via email to understand the process for obtaining a refund for the unused portion of my reservation. My reservation number for the Myrtle Beach hotel is #[redacted][redacted]. Thank you and Best Regards, Mircea Cadabeschi 56 Daleside Cres. Toronto, ON M4A2H6

Hello, I am writing to raise concerns about the treatment I experienced from Saudia Airlines and Air Canada during my recent trip to Egypt. On our return journey to Toronto with transits in Jeddah, Saudi Arabia, and London, UK, we faced multiple issues. Saudia Airlines: During our transit in Jeddah, the Saudia staff enforced rules regarding portable charges that contradicted information provided by other airlines. Additionally, my 12-year-old child was mistreated by a staff member, causing distress. Furthermore, the airline mishandled our luggage, resulting in a 72-hour delay in receiving it. Air Canada: There were significant communication issues between airlines regarding our luggage, leading to a 72-hour delay in its delivery. Upon receiving our bags, we discovered that four out of eight were damaged, with goods missing or broken inside. I expect a formal apology and appropriate compensation for the poor service, mistreatment, and damage incurred during this trip. Thank you for addressing these concerns promptly. Sincerely, HANY FARAG

I am a repeat customer of Expedia, relying on them for booking my travels. Currently, I have two confirmed flight bookings in place. Recently, I encountered an unprecedented situation where I require assistance. I am a Canadian citizen who has been residing in Thailand since [redacted], but I am now in Kitchener, Ontario, visiting my elderly mother. Due to her sudden decline in health, I may need to extend my stay beyond my scheduled return flight to Bangkok on September 27, [redacted]. Unfortunately, my current flight is non-changeable and non-refundable. My elderly mother has been diagnosed with stage 4 melanoma, and her condition has deteriorated rapidly. She has been moved to Innescare hospice, and the doctors have given a grim prognosis. I am seeking guidance on how I can prolong my stay in Canada without losing the value of my existing ticket. Booking Itinerary: #[redacted][redacted]

I have an issue with my booking at Surestay Hotel Best Western in Manning SC. I mistakenly booked for Oct 1st instead of Nov 1st. I contacted the hotel and Expedia about this, but have not received a resolution yet. I am willing to rebook if a refund is not possible. Disappointed with the lack of response from both Surestay and Expedia. I have always had good experiences with Expedia before this incident. If this matter is not resolved, I will not consider staying at Surestay again in the future. Thank you for your attention.

I was disappointed to discover that I was overcharged for my stay at the Pocatera Inn - Best Western in Canmore. When I made the booking for October 10 and 11, the total price was supposed to be $[redacted], but at checkout, I was charged $[redacted]. I did not receive a confirmation, so I could not verify the price beforehand. The hotel staff directed me to contact Expedia about the issue. Additionally, the air conditioner/heating unit caused noise and dust that aggravated my allergies, leading me to open the window, only to be disturbed by train noise. Despite providing feedback to Expedia, I have not received a response regarding the overpayment. This experience has left me dissatisfied, and I hope to receive a refund for the overcharged amount promptly on my credit card.