Expedia (Canada) Customer Service Issues

Regarding Confirmation #[redacted][redacted]: On October 8th, I made a reservation for the Holiday Inn Express in Bedford, Halifax. However, the confirmation I received was for a booking on November 4th at the Holiday Inn Express in Enfield near the airport in Nova Scotia. Despite my attempts to rectify this online, I was unsuccessful in reaching anyone. Consequently, I had to find alternative accommodations. An amount of $[redacted].88 was charged for one night on November 4th, which is incorrect since I had requested a two-night stay on October 12th and 13th. I kindly request a prompt refund to my credit card. I am currently with a friend helping me address this issue, thus please correspond with me via email at [redacted] I look forward to your earliest response. You can also contact me today and this evening at [redacted], or tomorrow at my home email [redacted] you, Fred Scheiner

On October 15th, I made a reservation for airfare and a hotel in Barbados under booking number #[redacted][redacted]. Shortly after, I had to cancel due to concerns about the Zika virus, as I am on immunosuppressants. There was no warning about this on the booking or Hilton's website. I spoke with Al Martin, a supervisor, on October 15th, who mentioned the trip would be canceled, but I have yet to receive the follow-up email promised. On October 16th, I spoke with Harvey Steve to address the issue, but I am still waiting for confirmation of the cancellation. So far, only the transportation costs have been reimbursed. I hope for a quick resolution before my scheduled departure date. Thank you, Sandra.

After initially booking, my flights got changed by Expedia, and now I have a different itinerary. My new flight details are listed under itinerary number [redacted][redacted]. I intended to fly with my sister from Kelowna to Seattle on Nov 9th around 11:30 a.m., but our current route includes a layover in Vancouver before heading to Seattle. I'd like to adjust my departure flight so I can fly directly from Kelowna to Seattle with my sister. Can you please advise if this change is possible and provide information on any associated costs?

I encountered an issue with Expedia regarding two booking requests at Banbridge Inn, Charlottetown, PEI for Sept 17th. Despite no reply from Expedia, I cancelled them and made alternative arrangements. Following discussions with Expedia's telephone service, a supervisor promised to follow up but did not. I have yet to receive a refund for the unconfirmed bookings. I expect Expedia to acknowledge their error and issue a full refund. Expedia's failure to confirm the bookings, unhelpful telephone operators, and unfulfilled promises have been disappointing. This situation has tarnished my overall experience with Expedia, contrasting with previous positive interactions.

Hello Expedia, Yesterday, I bought two tickets from Saskatoon, Saskatchewan to Philadelphia to attend the Red Rising Runway event as a model. Unfortunately, the event has been canceled. This event aimed to raise money and awareness for Missing and Murdered Women, which is a cause close to my heart as a student at the University of Saskatchewan. I paid over $[redacted] for the tickets and also purchased cancellation insurance. When I tried to use the insurance for a refund within 24 hours of buying the tickets, it didn't work as advertised. I am simply requesting a refund of the $[redacted] for the tickets.

I have contacted Expedia twice via phone and email regarding a refund for a cancelled booking but have not received a response yet. After unsuccessfully trying to book a hotel through Expedia twice, I made alternative arrangements and canceled the Expedia request. Despite two agents assuring me they would look into the issue, I am still awaiting a resolution. It is unfair to be charged booking fees for unconfirmed reservations, and I am disappointed by the lack of communication from Expedia on this matter. I hope to receive a prompt and fair resolution to this situation as I believe in good customer service and transparency.

During our trip from Vancouver to Manila, Philippines on November 21, [redacted], I, Meriah Alberts, bought plane tickets for both myself and my boyfriend totaling $[redacted].40. However, upon reaching Manila airport for our flight to Cebu, my boyfriend couldn't board the plane. Even though I paid for his ticket through my Visa, it wasn't confirmed by Expedia. We tried contacting Expedia via Facebook Messenger while in a different country but received no help. Philippine Airlines mentioned that Expedia didn't confirm Cody's flights, while an email from Expedia stated the airline canceled them on the departure day. I'm unsure whose fault it is, but I seek a full refund of $[redacted].70 for the unused ticket. The experience was a significant waste of money. Nov 21, [redacted] - Dec 11, [redacted] Itinerary # [redacted][redacted] Confirmation: IJXBXP (Philippine Airlines) Ticket # [redacted][redacted] (Meriah L. Alberts) Ticket # [redacted][redacted] (Cody R. Skopnik)

Itinerary # [redacted][redacted] We are requesting a refund for our booking. Our call with Edi from Cairo took place at 6:05 p.m. on December 26, [redacted], to address the $50 per day guest fee that was charged even though we did not exceed the guest limit. Edi mentioned he could resolve the issue but needed an itinerary number. Reluctantly, we provided our credit card details to Edi to obtain the required number, only to discover later that neither Edi nor his supervisor Tony could help us. We are now looking to cancel our booking without incurring any cancellation fees.

Dear Expedia, I wanted to share my recent experience booking a vacation through your website. Initially, the process of booking a flight and hotel was smooth with your step-by-step system. However, when I decided to switch to an all-inclusive package, I encountered issues. After making the switch, the price increased by $[redacted] Canadian without any explanation. Upon arrival in Puerto Vallarta, I discovered that the all-inclusive package I thought I had booked did not include meals. When I contacted customer service, I was met with unhelpful responses and faced the dilemma of either losing my non-refundable payment or paying an additional $[redacted] U.S. for meals at the hotel. The overall cost of my vacation ended up being much higher than expected due to these discrepancies. I hope that by sharing my experience, others can avoid similar frustrations when booking through your platform.

On January 27, [redacted], I discovered that my Air Canada flight (AC [redacted]) from YYZ to YQT was cancelled more than 24 hours before it was supposed to depart at 10:10 pm. The following morning, I contacted Expedia to arrange the next available flight from Cancun to Toronto (AC [redacted]). Despite my need to return home promptly, the only option offered was for the next day, so I had to book a WestJet flight (WS [redacted]) departing at 9:45 pm on the 28th. Unfortunately, my initial flight from Cancun was delayed and we landed late in Toronto due to a snowstorm, causing me to miss my WestJet connection. I had to book another WestJet flight (WS [redacted]) for the following morning at 9:45 am on January 29, which left me stranded overnight at the airport with no nearby hotels available. After contacting Expedia multiple times, I was given conflicting information about refunds for my Air Canada and WestJet flights. Despite assurances from "Chris" that my Air Canada portion would be refunded, "Harry" later informed me otherwise. I am frustrated and out of pocket $[redacted].50 for WestJet fares. I have reached out to Allianz for assistance, but I need Expedia to clarify the situation with them. My case file number is [redacted], and I request a thorough investigation into this matter. Thank you.

I booked my flights through Expedia (itinerary number [redacted][redacted]) and paid with my American Express card. Recently, I noticed a misspelling in both my and my companion's first names on the itinerary. When I called Expedia to rectify this error, they canceled our reservations instead. I am urging Expedia to reinstate our flights promptly with the correct names to avoid any further inconvenience. This situation has affected our accommodations, car rentals, and other travel plans outlined in the Expedia itinerary. I will escalate this issue through social media and legal action if it is not addressed promptly.

My hotel booking for the 12th-15th of February at Wild Orchid Villa in Bangkok was overbooked upon arrival at 11:30 pm. They redirected us to another hotel with faulty electrical outlets and no pool, which was one of the reasons we chose Wild Orchid. We left a day early due to constant room changes. Unfortunately, I am just now able to access the internet, unable to make phone calls. I am requesting a refund for the Wild Orchid booking as we were unable to stay there, and the alternative did not meet our expectations.

I recently contacted Expedia and KLM to discuss options for changing my flight. I planned to visit my boyfriend in Manchester, who cheated on me. While I understand I can't get a refund, I am hoping for a credit or the ability to change my destination with a penalty fee. Despite knowing these are usually offered, I was informed by your company that they couldn't assist and directed me to KLM, where I was told to contact Expedia, which I have in writing. This situation adds stress to an already difficult time. I would appreciate any assistance. Thank you.

I recently stayed at Hojos Wyndham by the falls for a weekend getaway with my family. The rooms were nice, spacious, and clean overall. However, I was disappointed with the small and cramped shower stall in room [redacted]. It was uncomfortable for my 13-year-old daughter to use, and the position of the shower head only made it more awkward. When I brought this up to the manager, Roj, he mentioned it was up to code and advised me to contact Expedia since I booked through them. I found the lack of flexibility and customer service disappointing. Unlike my family members who had both a tub and shower in their rooms, the shower in room [redacted] wasn't up to par. I would appreciate some form of compensation for the inconvenience and the interaction with the manager.

We purchased a round-trip flight to Florida through your company for January. The departure flight was from Quebec on January 17th, returning on February 27th. Our flight was operated by Air Canada. We have bought multiple flights to the south through your company. What disappointed us this year is that we were always separated on each of the flights. We are both 70 years old and believe it is disrespectful to always give us seats, one in the middle and one behind the other on an Air Canada Boeing [redacted] flight. For example, seat 32E on flight [redacted] for me and seat 33E on flight [redacted] for my spouse. I would understand if we had purchased our tickets separately, but that was not the case. Please respond to me and improve your services. I believe with your purchasing power, you can resolve this issue with the airline better than I can. Thank you.Pauline D'AnjouTel [redacted]Cell [redacted]

I am trying to contact Expedia.ca from Mexico, but the [redacted] numbers are not working. Despite multiple attempts, I only reached Expedia.com in the USA. I need a direct number for Expedia.ca in Canada to resolve an issue with my booking dates. I mistakenly selected the wrong arrival date and have faced long hold times without a solution. Can someone provide a functional number for Expedia.ca in Canada from Mexico? Thank you.

Booking Room Complaint - Candlewood Suites Jersey City I visited your site to reserve a room at Candlewood Suites Jersey City - Harborside in Jersey City. The room description matched what I was looking for, a Suite with 1 Queen Bed and Sofa Bed, [redacted] square feet accommodating 4 guests. However, the non-refundable rate for C$[redacted] turned into C$[redacted] during the booking process. Despite speaking with your agent, Fady, for 2 hours, we couldn't resolve the pricing discrepancy promptly. Waiting on hold for long periods was frustrating and unnecessary. Furthermore, the daily deal emails I receive from Expedia don't align with the actual customer service experience I encountered. I don't solely fault Fady, but rather the management decisions leading to these service issues. I suggest that Dara Khosrowshahi, President of Expedia, consider reimbursing me for the inconvenience faced. Understanding the customer's perspective is crucial for improving service quality. Sincerely, Daniel A. W. London, Ontario Reference: [redacted][redacted]

Hello, I hope you are well. I have a flight booked under ticket number [redacted][redacted], arranged by my boyfriend for my trip to Colombia. The itinerary involves a connecting flight to JFK and a domestic flight to Fort Lauderdale. Unfortunately, I recently discovered I require a transit visa for the USA, which I was not aware of at the time of booking. I had an interview in Manila yesterday, but my transit visa application was denied without specific reasons given. I have prepared everything required, including funds, insurance, and employment verification. Could you kindly verify if a refund is possible for this booking, as I am now unable to take the flight? Alternatively, could you explore options for rerouting my journey to avoid the need for a transit visa on any connecting flights? I greatly appreciate your assistance. Thank you.

My name is M.J. Doesburg, a retired Canadian residing in Cuba. I've recently made reservations for three hotels in Ontario in May, using my Visa cards. The bookings display my sister's name due to using her contact information and my Canadian mailing address. However, the reservations are for myself and my wife, M.D. Rivera Hernandez. The issue arises during check-in when our names are not correctly listed on the documents, causing delays, as seen in a previous experience at The Marriott PET Airport. I seek assistance to rectify this discrepancy before our arrival from Cuba to Toronto on May 10. Kindly update our reservation details to reflect my wife and me accurately. Thank you.

To Whom It May Concern, I recently spoke with an agent at Now Amber, Puerto Vallarta regarding booking a room in April this year. The quote provided was $3,[redacted].00 USD for a swim-out room. During our last visit in January [redacted], we encountered a distressing incident in one of the elevators at the hotel, where my husband and other guests were trapped during a malfunction. Although we reported the incident, we felt the response was inadequate. We are interested in returning to the hotel and hope to receive a better rate for the swim-out room due to the unfortunate experience we had. We appreciate your consideration. Sincerely, John and Vicky C. from BC, Canada