We received a call (voice mail) this morning on our business line from Eversource phone...

GetHuman4297757's customer service issue with Eversource from January 2020

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The issue in GetHuman4297757's own words
We received a call (voice mail) this morning on our business line from Eversource phone * ***-***-****. Caller said our Electricity was scheduled to be shut off in ** minutes & to call ***-***-****. When we called there was an Eversource message giving us options. Option * was billing. after ** minutes on hold a woman asked for the account * & said that we owed $*,***.**. I told her our statement said we owed $*,***.** & that we had sent a check. She said that didn't match their records & we were * months behind. She said we had to go to Eversource Office at *** Selden St. Boston MA with documentation. I told her I wanted to talk with a Supervisor. A fellow came on the line identified himself as DAVE & told me that we could stop payment on the check & go to the Kiosk at the Premium outlets & pay the bill in cash. He said his extension was *** & we could call him back. Customer service says this is a Scam & there is nothing Eversource can do about it. My concern is the call originated from an Eversource Customer Service *. I took a picture of the Caller ID.*Is someone within Eversource running a Scam????

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Eversource

Customer service issue
Reported by GetHuman4297757
Jan 27th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 260 others
0 customers following this

Timeline

GetHuman4297757 started working on this issue
Jan 27th, 2020 5:04pm

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