Dear Eversource Rep,* Prior to painting my house last September (****), I called Ev...

GetHuman-jamesten's customer service issue with Eversource from November 2018

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The issue in GetHuman-jamesten's own words
Dear Eversource Rep,* Prior to painting my house last September (****), I called Eversource in order to have a cover installed on the service wires running from the pole to my home. The installation was promptly completed. Upon completing the job in October (****), my wife called Eversource twice and asked to have the cover removed. She was informed it was on the books to be removed. The cover is still on the wire one year after requesting to have it removed and is beginning to fill with water. If it remains and ices when freezing temperatures arrive, I'm afraid of what kind of problems may occur. I thought I'd advise you of the situation as I am contemplating removing it myself as soon as I can find a non-conducting ladder. Thanks for any assistance you can give me.*Best regards,*Jim Tencza

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Customer service issue
Reported by GetHuman-jamesten
Nov 5th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 594 others
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GetHuman-jamesten started working on this issue
Nov 5th, 2018 10:50pm