Electric was shut off but I never received a shut off date! I arrived at night with two young children to a pitch black home with no heat or electricity! Can’t reach anyone at eversource to turn it back on as I’ve payed full amount due and it’s the weekend!

GetHuman-emilyrab's customer service issue with Eversource from October 2018

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The issue in GetHuman-emilyrab's own words
I need my electricity turned back on today! I have young children and never received A turn off date due to late payment. Just email saying it’s late and to pay so as to prevent possible shut off. I have just payed bill in full tongith and it’s cold and we went to the house at night to a freezing cold house with no electricity and a note on the door! Need to get it turned on in the morning which is a Sat. It’s very important. I have a baby and another child.
I can’t talk to anyone and it’s freezing and I need my electric turned back on as I have two young children.
I need my electric turned on tomorrow which is a Sat!!
Over a year and a half and have another account with them that is always on time. I never received an actual shut off date.
They have no one that can answer a call on the weekends.
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Customer service issue
Reported by GetHuman-emilyrab
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 554 others
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GetHuman-emilyrab started working on this issue
Oct 13th, 2018 4:01am

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