Good morning I have been trying to get in caontact with eversource for about a week thr...

GetHuman970030's customer service issue with Eversource from August 2018

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The issue in GetHuman970030's own words
Good morning I have been trying to get in caontact with eversource for about a week through email but not have heard anything back I had a shut off for yesterday due to none payment on an arraigment , I know this seem like well I should have made my agreed payment but that was not the case . I was recently notified threw my bank that I had some fraudulently activity with my acc I offered on my email to send the proff but again have not gotten a response from eversource ... I understand the conditions eversource has to fallow but I also want to make good on my bill and wanted to see if I could set up a new arraigment I can pay off the whole bill within the month ... this year has already been pretty horrible with the loss of my Child the last thing I needed was someone to steal from me . Again I know this is not eversource issue but I’m begging at this point ... my youngest son is also on a breathing machine and I can provide medical proof for that as well ... I didn’t want to do that for my youngest sons privacy but I will if I have to .. my name is Jennifer baez .. I’m the secondary user for this acc the primary user is my son Manuel baez birthdate ****** *My birthday day is ********* the address in regards to this bill is ** milwood rd eh ct ***** .. I’m very sorry and imbarrasse for the situation at hand but in all honesty I thought my payments were being made .. I then received a shut off notice not understanding why and that’s when I contacted my bank and found out about the fraud ... I’m am desperate for someone to respond back to my emails *... thank you kindly *Jennifer baez
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Eversource

Customer service issue
Reported by GetHuman970030
Aug 9th, 2018 - 7 mons ago
I have an issue with Eversource too
Fixed
Seen by 5 customers so far
Similar issue to 347 others
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Timeline
GetHuman970030 started working on this issue
Aug 9th, 2018 9:42am
GetHuman970030 indicated the issue is not fixed yet.
Aug 9th, 2018 11:14am
GetHuman970030 indicated the issue is not fixed yet.
Aug 9th, 2018 11:16am