I upgraded my Plus subscription to Premium earlier this year (in March). At that time...

GetHuman780324's customer service issue with Evernote from June 2018

Help with my Evernote issue
The issue in GetHuman780324's own words
I upgraded my Plus subscription to Premium earlier this year (in March). At that time I had a lot of trouble with the app recognizing my upgrade even though I had a receipt from Itunes. Finally it showed up after days of email with Evernote support using the support function in the app. For my troubles, the Evernote credited me with *** Evernote points and told me that I could redeem them, for the renewal of my premium subscription which would occur on June **th but that I havd to discontinue the autorenew function in my Itunes subscription. I forgot to do this. **On June **, my subscription reverted to Plus veven though I was charged by Itunes for a Premium subscriptio on June **th and have the receipt. I looked at my Itunes subscriptions and it appears that there is a Plus subscription and a Premium subscription boit on autorenew. The Plus renewed in March and the Premium renewed on June **th according to Itunes. Even though I have turned autorenew off, Itunes shows that my Premium subscription is valid through June **, ****. * Notwithstanding, my account shows Plus. I have logged in and out of the App, shut down and restarted my devices, etc. and nothing works. I rely on this App on a daily and constant basis. Although this decison appears to be a bad one, I do need the App to work. **I would like this resolved as follows:***. I would like my Premium subscription to be restored.**. I would like to know how to avoid this in the future since I had a similar issue * months ago.**. I would like to know how to use my points.**The email address associated with my account is *****@***.com.**Please help asap!! * *Thank you.
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Evernote

Customer service issue
Reported by GetHuman780324
Jun 13th, 2018 - 9 mons ago
I have an issue with Evernote too
Fixed
Seen by 10 customers so far
Similar issue to 81 others
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Timeline
GetHuman780324 started working on this issue
Jun 13th, 2018 2:45pm
GetHuman780324 indicated the issue is not fixed yet.
Jun 13th, 2018 3:57pm
GetHuman780324 indicated the issue is not fixed yet.
Jun 14th, 2018 3:49pm
GetHuman780324 indicated the issue is not fixed yet.
Jun 14th, 2018 3:50pm