I am writing to you on behalf of a passenger travelling with Etihad EY ***, Dr Naved Ak...

GetHuman-drfrhk's Flight delayed issue with Etihad Airways from December 2019

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The issue in GetHuman-drfrhk's own words
I am writing to you on behalf of a passenger travelling with Etihad EY ***, Dr Naved Akhter. **This is in reference to the passenger’s on-going travel from New Delhi to London, via Abu Dhabi, PNR LGEFGA. The details are given below:**EY*** New Delhi to Abu Dhabi on **th December **** - delayed for more than * hours with no assistance and apologies and help from the ground staff. Infact they were rude and unapologetic to the extent for making us worried and distressed. This is nothing less than mental harassment for a passenger. **As we talk, the flight has no yet reached Abu Dhabi and the connecting flight which was supposed to continue the travel, departed before the passanger's arrival to Abu Dhabi, there is no fault of the passenger travelling, if the air line is delayed for any reason then ideally the airline should make arrangements & help in the best possible way. **I do not see any help from the air line staff, they are not sure if they can provide an accommodation as he wait for his next available flight and nor are they willing to put him on the next airline available to reach London soon. This is a nightmare for any passenger. **As my understanding goes, this is happening for the third time with any of my family member in * months. **Now once he reach Abu Dhabi then he will have to wait indefinitely for his next flight and the family members will be distressed. The hotel booking done were non refundable and expensive. So much inconvenience caused and time and money wasted. **I am writing to you to offer me some solution and make this journey a little less miserable for him, if you can.

GetHuman-drfrhk did not yet indicate what Etihad Airways should do to make this right.

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Etihad Airways

Flight delayed issue
Reported by GetHuman-drfrhk
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 386 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-drfrhk started working on this issue
Dec 29th, 2019 12:47pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:47pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:48pm
GetHuman-drfrhk indicated the issue is not fixed yet.
Dec 29th, 2019 12:49pm

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