Etihad Airways Customer Service Issues

Hello, I'm Abbigail Roberts. I have a booked flight from Chennai to Abu Dhabi, then from Abu Dhabi to Manchester. The first flight was canceled, so I opted to rebook the second leg for a later date. However, I'm facing an issue as I can't view or redeem my flight from Chennai to Abu Dhabi. I am eager to resolve this as my priority is to return home safely. I am willing to cooperate fully and appreciate the challenges during these times. I have been trying the toll-free number for hours without luck. I would greatly appreciate any assistance. Kind regards, Abbigail Roberts.

Hello, my wife and I recently booked return flights to India with Etihad Airlines. Despite usually flying with Singapore Airlines, we were impressed with the service and care provided by Etihad. Unfortunately, due to the Coronavirus outbreak, we had to change our return flight from the 20th to the 17th of March on the advice of the Indian government Health Authority. We were surprised to be charged $[redacted] for each ticket to change the date, which we find a bit expensive compared to other airlines offering refunds or vouchers for date changes. We kindly request Etihad consider issuing us a refund or voucher as well. Our flight from Delhi to Sydney was also notably half empty. Our reservation code is LTDPNG, and the names on the booking are Anil Lamba and Kaldep Lamba. We appreciate your assistance. Thank you. Kind regards, Anil Lamba.

My Etihad flight from Manchester on 26th April [redacted] has been canceled due to the UK Government's travel advisory for Indonesia amidst the Coronavirus outbreak. Etihad is offering alternatives for flights before June 30th, but I am uncertain about the future and prefer a full refund, which I believe is my right. Contacting Etihad by phone in the UK is challenging due to high call volumes and the request to call only 48 hours before a canceled flight. I seek guidance on the next steps to proceed.

I have a flight booked from Amsterdam to Melbourne on April 10. The travel agency mentioned I have a credit due to the flight cancellation, but I received a flight reminder for tomorrow. Flight EY 78. I have extended my stay here and won't be needing a flight until late May or early June. I would appreciate contact from Etihad urgently to clarify the situation. Willy / Wilhelmina Molendijk. Thank you.

I am Azita Rezvani, and I had a round-trip flight booked through cheaptickets.de via your airline from Dusseldorf to Kuala Lumpur. My Airline reference is NUSHO5 and Booking number is [redacted]. Due to the impact of the coronavirus, my flight was canceled, and Etihad Airways offered a credit for future bookings. Since I booked through a third party, I contacted cheaptickets.de for assistance. After corresponding with them, they confirmed that I should receive a new voucher code directly from the airline within a year from the original booking date. However, I have not yet received the voucher from Etihad Airways, and cheaptickets.de is unresponsive. I would appreciate any help in resolving this matter. Thank you.

On March 22, [redacted], Etihad canceled my return flight from Frankfurt, Germany to Brisbane scheduled for March 26, [redacted], through a brief email. Etihad did not provide any explanation or offer assistance to help me return home near Brisbane, Australia. Contacting Etihad was impossible due to jammed phone lines and delayed email responses. I found myself stranded at Frankfurt airport on March 25, [redacted], with no help from Etihad to get on alternative flights. Discovering later that repatriation flights were available from Abu Dhabi to Melbourne between April 5, [redacted], and April 21, [redacted], left me feeling abandoned by Etihad. Having to purchase a new ticket costing A$5,[redacted].28 from Frankfurt to Brisbane, on top of staying overnight at the closed tourist accommodation, caused significant financial strain. As a 63-year-old solo traveler, I experienced extreme anxiety and fear during this stressful situation. Despite not receiving any follow-up from Etihad since their initial email, I am requesting a full refund of A$5,[redacted].28 for the replacement flight I had to purchase due to Etihad's lack of support and care. Warm regards, Rosie B.

On March 22, [redacted], Etihad abruptly canceled my return flight scheduled for March 26, [redacted], from Frankfurt, Germany, to Brisbane. They failed to provide any explanation or assistance in finding an alternative way home near Brisbane, Australia. Etihad's customer service was unreachable due to jammed phone lines and delayed email responses. I found myself stranded at Frankfurt airport on March 25, [redacted], with no support from Etihad. Despite learning about repatriation flights to Melbourne, Etihad made no effort to accommodate me on any available flight. Ultimately, I was forced to purchase a costly new ticket with Qatar Airways to return home, incurring significant financial strain. As a 63-year-old solo traveler, the experience was distressing and exhausting. I am now seeking a full refund of A$ 5,[redacted].28 for the replacement flight necessitated by Etihad's lack of care and communication.

On March 22, [redacted], my return flight from Frankfurt, Germany, to Brisbane booked with Etihad for March 26, [redacted], was canceled abruptly via email. Unfortunately, Etihad offered no explanation or assistance, leaving me stranded near Brisbane, Australia, with possible financial loss and hardship. Contacting Etihad was nearly impossible, as phone lines were overwhelmed, and email responses were excessively delayed. Upon arriving in Frankfurt on March 25, [redacted], I found myself stranded at the airport with minimal help from Etihad. Despite discovering a flight to Abu Dhabi that afternoon, Etihad did not try to accommodate me on this or any other flight. Subsequently, I learned about special repatriation flights from Abu Dhabi to Melbourne, Australia, which could have been a suitable alternative for my situation. Desperate and anxious after being left without options by Etihad, I had no choice but to purchase a costly one-way Qatar ticket totaling A$5,[redacted].28 to return to Brisbane. The lack of assistance from Etihad left me exhausted and fearful, especially as a solo 63-year old traveler. Despite the distress caused by Etihad's negligence and no attempt at communication since their initial email, I am requesting a full refund of A$5,[redacted].28 for the replacement flight I had to secure myself.

I would like to cancel my Etihad air ticket for a flight from Delhi to London Heathrow on June 12, [redacted], and return on July 12 from London to Delhi. The flight was booked on February 9, [redacted], under the name of Deepanshu Nehru with PNR: OV7XRU. Due to the current lockdown in India and London, as a student, I am unable to attend the course at the London School of Economics for which I planned the trip. I kindly request a full refund of Rs. 62,[redacted].95. My contact number in India is [redacted], and my email is [redacted] Thank you.

On July 29th, during an Etihad flight, my baggage got mistakenly exchanged with a man named Babar Muhammad. The name on my baggage is Babar Alaya, leading to the mix-up. I'm seeking information about Babar Muhammad who traveled from Abu Dhabi to Lahore. Due to the urgency of the situation (I had important documents in my baggage), I am hoping to obtain his contact number. Normally, passengers leave their contact information at the airport, so any assistance in rectifying this issue promptly would be greatly appreciated.

I booked a flight through Expedia from Colombo to Munich with the itinerary number [redacted][redacted]. Originally scheduled for April 29, [redacted], the flight was rescheduled by Etihad to May 1st and then again to May 2nd before being ultimately canceled. I incurred a total cost of $[redacted].89 due to these changes and was unable to fly, leading me to book with Qatar Airways at a later date. Given the circumstances, I am requesting a full refund rather than waiting until autumn [redacted] to rebook, as the credit offered by Etihad does not seem fair in this situation. I hope for an honest resolution regarding my refund. Sincerely, N. Buchholz

I booked my ticket with Opodo travel online, but when I arrived at the airport, I had a terrible experience with the Etihad staff. One lady, who seemed to be a supervisor, was rude and unhelpful. She couldn't find my booking in their system and accused me of not being booked, causing me a lot of stress. After contacting Opodo, they confirmed that they had sent the booking to Etihad on time. However, the Etihad staff failed to check their emails promptly. Despite being a loyal customer, I was treated poorly. My COVID-19 certificate expired due to this incident, and now I have to get a new one. I am very disappointed with Etihad's service and considering sharing my experience on social media. I hope Etihad will address this issue and ensure better customer care in the future.

Hello, my name is Noreen Khan. My reference number is [redacted]. In March, I was traveling from Toronto to Karachi with Etihad and got stuck in Karachi due to COVID-19. I have some questions about my travel arrangements. I tried to rebook my flight multiple times, but kept receiving emails about flight suspensions since Etihad's flights were frequently suspended. Unfortunately, my travel agent was unresponsive, the Etihad office in Karachi was closed, and Abu Dhabi's Etihad office was of no help. My daughter and husband are stuck in Canada, and I am concerned about my flight bookings and money return from Etihad. I would appreciate any assistance you can provide. Thank you for your help. Regards, Noreen Khan.

To whom it may concern at Etihad Airlines, I made a reservation with your airline on November 25th, [redacted], to travel from New York to Abu Dhabi (booking number [redacted]-[redacted]-[redacted]), which I had to cancel due to my father's health issues and COVID-related travel restrictions. When I learned about the quarantine requirements in Abu Dhabi, I had to change my plans and booked a flight to Dubai instead to see my father, as there were no quarantine restrictions there. Despite being assured by one of your representatives that I would receive a refund due to my situation, my account was never refunded. Given the financial difficulties I am facing during these challenging times, I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Best regards, A. Manari

I reserved a round-trip ticket from Sydney to Lebanon returning on December 20th. Unfortunately, the travel agent advised me the return trip on the 20th was canceled, offering an alternative on the 18th. Due to short notice on December 16th, I couldn't make the 18th departure. The agent has rebooked for this month but is asking for an additional $[redacted] AUD, claiming it as a fare difference. I find this surprising as there was no mention of cancellation fees on any website. Thank you.

I wanted to update you on the issue I mentioned earlier regarding flight cancellations by Etihad. The matter has been resolved, perhaps in response to my initial inquiry. Thank you for your assistance. Previously, we had secured special seats for our original flight on May 5, [redacted], for which we have already paid. However, these seats do not seem to be showing on your website for our rescheduled flight on May 27, [redacted]. We have received our itinerary with the specific seat numbers assigned. We tried updating the details in the 'Etihad Guest Icon' for a new booking reference to ensure the special seats due to a change in our route, but encountered an error message when our son tried to do this from the USA. In India, I have successfully registered for your Guest Program. Please make sure our special seats are confirmed for our revised travel date on May 27, [redacted], as we are seniors. Thank you. Regards, A. Jammalamadaka K. Jammalamadaka Booking Reference: WFO EKJ

Dear Etihad Team, I am requesting a refund for two tickets from Bengaluru to Bahrain. We flew from Bahrain to Bengaluru on April 10, [redacted], and had a return flight scheduled for May 29, [redacted]. Due to the surge in Covid cases in India, UAE halted flights from India until July. Since we were on vacation, we couldn't wait until Etihad resumed flights in July. The booking PNR was YPFZWT with the following ticket numbers: - Remesh Punnen: [redacted][redacted] - Neena Dlemos: [redacted][redacted] My Etihad guest number is [redacted]26. Despite trying multiple times to locate my booking on the website after the cancellation, I kept receiving a message stating that no such booking exists. Please advise on the refund procedure. For further assistance, feel free to contact me at M: +[redacted]8. I must commend your excellent service, including the informative emails and SMS alerts. Your service truly impressed me, and I look forward to a prompt response. Best regards, Neena Dlemos and Remesh Punnen

Tickets were purchased for my family members for flight No. EY140 on June 28, [redacted], from Toronto (YYZ) to Abu Dhabi Int'l to Karachi (KHI). The passengers are: - Zaidi, Saima - Fatima, Sana - Fatima, Nida - Fatima, Sukaina - Zaidi, Syed Hamza Raza Subsequently, all family members had their Covid-19 PCR tests booked on FIONET at Toronto Pearson Airport. The flight was canceled and rescheduled for June 30, [redacted], without any explanation, causing mental stress to my family and a financial loss of CAD 1,[redacted] as there were no available Covid test dates within 72 hours of the flight. I kindly request compensation for the Covid test expenses incurred due to these unforeseen circumstances. I hope for your understanding and prompt response regarding this matter. Best regards, Saima Zaidi

Hello Etihad, I used the Edreams website to book a ticket, and I later discovered that my ticket was canceled by your company. After reaching out to Edreams, they mentioned that they had requested a refund from Etihad on June 4, [redacted]. However, as of now, they have not received the refund from you. I kindly request that you speed up the refund process and reimburse the amount promptly. Please find below my booking details, as well as the email notification I received from Edreams regarding the cancellation and refund request: Confirmation Code: BEUOOJ Departure Date: Thu, Jul 01 20:35 - 17:25 EY [redacted] Route: YYZ to AUH Passengers: Prinka Mukherjee (Seat 33K, Terminal 3), Aahana Das (Seat 33J) Return Date: Sun, Jul 25 09:20 - 15:05 EY [redacted] Route: AUH to YYZ Passengers: Prinka Mukherjee (Seat 15F, Terminal 3), Aahana Das (Seat 15E)

Dear Forum Members, I hope this message finds you well. I wanted to share my recent experience with a flight from Manchester, UK, to Manila. My PNR number is VDRSXO, and the ticket amount was £[redacted].69. I've been eagerly anticipating an email confirming that my refund of £[redacted].50 has been sent to lastminute.com by Etihad Airways since June 23, [redacted]. Initially, I received a refund of £[redacted].19, which seemed to be only the tax amount. This whole situation began when I had to cancel my flight due to Covid-19 in October [redacted] and filed a complaint. I must express my disappointment with the travel agency involved and hope this issue can be resolved promptly by the airline. I have provided the necessary details to the customer care team at lastminute.com and am currently awaiting further updates. Best regards, L. Ponzo