Do I have to pay my deductible before Esurance pay for a crack windshield?*I am in the...

GetHuman2565556's customer service issue with Esurance from March 2019

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The issue in GetHuman2565556's own words
Do I have to pay my deductible before Esurance pay for a crack windshield?*I am in the process of trying to get my wind- shield glass fix. Please help asap
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Esurance

Customer service issue
Reported by GetHuman2565556
Mar 21st, 2019 - 5 mons ago
I have an issue with Esurance too
Not resolved
Seen by 1 customer so far
Similar issue to 173 others
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Timeline
GetHuman2565556 started working on this issue
Mar 21st 7:26pm