Does Esurance Have the Highest Customer Satisfaction for Auto Insurance?

Esurance sells auto insurance policies, and if you are in the market for auto insurance then you need to know about its level of customer satisfaction. It has received some surprisingly different customer satisfaction ratings from J.D. Power, the National Association of Insurance Commisioners, the Better Business Bureau, and more. You should consider these scores as well as your individual needs before starting and Esurance plan.

If you're looking for auto insurance, you're probably doing some comparison shopping to find the auto insurance company that's best for you. Price, coverage, and discounts are all important factors of a good auto insurance company, but so is its level of customer satisfaction. After all, if customers are generally unsatisfied, chances are good that you will be too. Read on to learn about Esurance's customer satisfaction ratings.

Esurance's J.D. Power Rating

J.D. Power conducts annual studies of various auto insurance companies' customer satisfaction. It gives Esurance a rating of 823 out of 1000, which is an average score.

Esurance's NAIC Rating

The National Association of Insurance Commissioners, or NAIC, also keeps track of customer satisfaction for various insurance providers. It has rated Esurance a 2.92. This score indicates that the company has received more customer complaints than average.

Esurance's Better Business Bureau Rating

The Better Business Bureau gives a 1.12 out of 5 rating to Esurance. This indicates a predominance of bad reviews and is a below-average score.

Esurance's Reviews.com Rating

Reviews.com also keeps track of customer reviews of different companies. Its score for Esurance is 4.6 out of 5 stars, which is above average and indicates relatively few customer complaints.

The Takeaway

Esurance's customer satisfaction ratings are all over the map. Some are average, some are above average, and some are below average. All in all, it looks like it works out to Esurance having an approximately average level of customer satisfaction.

Do You Have Any Questions?

If you need more information from Esurance, contact a customer service representative. You can use a phone, chat room, help desk, or email.

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