My husband and I would like to switch agents to one who offers better service and is cl...

GetHuman-mmengak's customer service issue with Erie Insurance Group from June 2020

Help with my Erie Insurance Group issue
The issue in GetHuman-mmengak's own words
Switch insurance agents ... My husband and I would like to switch agents to one who offers better service and is closer to our home. The potential new agent told us that we Erie won't let us switch. I have used the first agency, the one that we would like to leave, prior to our marriage ** years ago, and we continued with them. However, I was unhappy with their service when I had an accident in ****. We tried to switch then, but we received the same message then. My husband's family has used the other agency for many years* we've seen the service provided and want to switch. This agency has not solicited us. If we cannot get this issue resolved, we will be leaving Erie for another insurance company.
Allowing the new agency to write our policy.
I've been with Erie for over ** years
How GetHuman-mmengak fixed the problem

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Erie Insurance Group

Auto and home insurance
Customer service issue
Reported by GetHuman-mmengak
Jun 29th, 2020 - 7 months ago
Fixed
Seen by 4 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman-mmengak started working on this issue
Jun 29th, 2020 1:04pm
GetHuman-mmengak indicated the issue is not fixed yet.
Jun 29th, 2020 1:44pm
GetHuman-mmengak confirmed the issue is fixed. Hooray!
Jul 1st, 2020 1:03pm