We have rented cars trucks mini vans several times in past few year and we have tried t...

GetHuman728728's customer service issue with Enterprise Rent-A-Car from May 2018

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The issue in GetHuman728728's own words
We have rented cars trucks mini vans several times in past few year and we have tried to return them clean and gassed up but the most recent ones each got have had numerous problems from truck with now tail or brake lights (due to light being filled with water blowing bulbs and fuses ) we find it due to fact we were out off major areas and the hour it was ,another time tire went flat after being parked went to put spare on but was not one or Jack etc , so handed putting a plug in it so we could keep going , and the overall condition of vehicle was so dirty at times we landed up cleaning them are selves . So this last rental mini van we were taking it to Niagara falls and when we picked it up I even mentioned that hoped it was cleaner the past ones and was told yes this was the dirtiest one yet spent a few hours cleaning inside ( drywall muddy ,concrete,dirt ,paint on seats doors etc but the worst was the fact that seeds ,stems etc) were in cracks of seats floors under seats and with fact were going to canada marijuana waste was not something really needed in van so spent time to rid it of all we could find there was no other mini van to be had we reserved this one week before we have pictures of the inside as we found it and even have pics of seeds stems etc .is this a sign of the way your company is heading or just a bad rental agents . I've told them of all issues when returned and never was reimbursement offer made nore a credit made just a bunch of excuses made if you want to get more info on this or pictures sent to you let me know can call Randy @* *** *** **** or email me at *****@***.com

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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman728728
May 29th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 622 others
0 customers following this


GetHuman728728 started working on this issue
May 29th, 2018 7:30pm