I missed my original Emerites flight out of JFK because American Airlines had mechanical difficulties and I had to take a later flight to New York. As a consequence, I had to cancel and rebook my Emerites flight. My insurance for this trip requires that I request Emerites to refund me the costs associated with this second booking, being the $*** change fee plus $***.** fare difference. I am expected to provide the insurer with a copy of your written denial if you deny this request. Thank you for your prompt response.
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