I missed my original Emerites flight out of JFK because American Airlines had mechanica...

GetHuman-pretend's customer service issue with Emirates from March 2019

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The issue in GetHuman-pretend's own words
I missed my original Emerites flight out of JFK because American Airlines had mechanical difficulties and I had to take a later flight to New York. As a consequence, I had to cancel and rebook my Emerites flight. My insurance for this trip requires that I request Emerites to refund me the costs associated with this second booking, being the $*** change fee plus $***.** fare difference. I am expected to provide the insurer with a copy of your written denial if you deny this request. Thank you for your prompt response.
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Emirates

Customer service issue
Reported by GetHuman-pretend
Mar 29th, 2019 - 6 mons ago
I have an issue with Emirates too
Fixed
Seen by 3 customers so far
Similar issue to 603 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-pretend started working on this issue
Mar 29th 5:51pm
GetHuman-pretend indicated the issue is not fixed yet.
Mar 30th 8:59pm