My mom ordered * books on August ** and has received nothing yet. She did get a refund...

GetHuman5318986's Complaint issue with Edward Hamilton Booksellers from September 2020

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GetHuman5318986's next move: try the Edward Hamilton Booksellers help center.
Edward Hamilton Booksellers doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5318986 will want to follow the link below to head to their help center. We will check on GetHuman5318986 later to make sure it's all set or try to help escalate.
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The issue in GetHuman5318986's own words
My mom ordered * books on August ** and has received nothing yet. She did get a refund check for some of the books that were not available anymore. The check was mailed to her previous address of *** Market Street, Apt ***, Fort Kent, Me *****. She had put in a change of address to her new address of ** Kendall Lane, Raymond, NH *****. My mom called the post office and they said that it makes more then * months so the post office returned the box back to the company. I tried to get on the chat to get infor but that is a joke. I don't undertstand why we have to pay $* and give our credit card number. I asked over and over for a direct phone number with no luck. I even gave them the number in the blue box on the back of the book hoping that they could look into it. What is the purpose of the chat line if you can't get answer or even a phone number. Is there anyway to get our money back for the books that were sent back???

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Edward Hamilton Booksellers

Complaint issue
Reported by GetHuman5318986
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 889 others
0 customers following this

Timeline

GetHuman5318986 started working on this issue
Sep 30th, 2020 11:52pm