Edward Hamilton Booksellers Customer Service Issues

I, Charles Barbee, previously resided at Huntsville Unit [redacted], 12th Street, Huntsville, TX [redacted]. I have recently changed my address to [redacted] Louis Henna Blvd, Apt [redacted], Round Rock, TX [redacted]. Unfortunately, I have not received my refund checks for Game of Thrones, Song of Ice and Fire, Blubberela essential oils, and The Dark Crystal at my new address. Kindly send the refund checks to my updated address as I am concerned they may have been lost in transit. I apologize for any inconvenience, as I am eagerly awaiting either the books, DVDs, or the refund money. Thank you for your attention to this matter. Sincerely, Charles Barbee

My son is currently at Crowley County Correctional Facility in Colorado and ordered books from your company. However, we have not received any updates on the shipping or delivery status of the books. I wish to address this matter without revealing personal details. The account is under the name Henry Bares with an account number N[redacted]1. The delivery address is Crowley County Correctional Facility, P.O. Box [redacted], Olney Springs, CO [redacted]. The books ordered in early July include "The Art of Alien Isolation," "The Secrets of Tai Chi," and a book of diner photos. Payment was made with a cashier's check signed by a facility staff member. I kindly request either a refund or confirmation of delivery. My son made the purchase through the E.H. Booksellers catalog as there is no internet access for inmates. Please direct all correspondence to [redacted] Your swift attention to this matter is appreciated. Sincerely, Carolyn Bares. Thank you.

This is my third attempt to address the issue I am experiencing with a book I purchased for my incarcerated son. The book was dispatched on October 23rd and supposedly delivered on the 29th, but it has not reached my son. Despite providing documentation of the delivery confirmation, the book remains missing. My son has lodged a complaint with the prison, but the book has not surfaced. The title I ordered is "Conbody: The revolutionary bodyweight prison boot camp." I am requesting either a replacement book or a refund. Please refrain from sending redundant emails and kindly resolve this matter promptly. It appears a refund may be the most practical solution as the prison seems unable to assist in locating the book. Providing a contact number for customer service would greatly assist in resolving such issues efficiently. Thank you, Pauline LaFevers.

Greetings and Merry Christmas to all! I'm reaching out regarding the recent delivery of Batch #[redacted]13. I've received 2 out of the 5 books, which include "Ask an Astronaut" and "The Secret Life of Horses". Unfortunately, the "Peanuts Guide to Christmas" was missing from the shipment, which I was really looking forward to for teaching purposes. If the book "Destiny & Power: The Am Odyssey" has not been sent yet, you are welcome to cancel it, though I was interested in it as well. Wishing everyone a joyful Christmas and a healthier, happier New Year ahead! I apologize for the limitations in communication and appreciate your assistance. Thank you. Sincerely, Jim Appleman #[redacted]3.

I received two books in the package, but unfortunately, they weren't the ones I had ordered. I was expecting to receive "[redacted]-P Making Poorman's Guitars: Cigar Box Guitars" and "62Z1-P 5,[redacted] Sidesplitting Jokes and One Liners." Instead, I received two Penthouse XXX books, one marked LX and the other marked VIII. I can be reached at [redacted]. I would appreciate it if I could receive the correct books I ordered as soon as possible. This was meant to be a birthday gift, and I am unable to give these books to the recipient. Thank you, Eileen Westcott.

A few weeks ago, I added several CDs to my online shopping cart. I printed the order to mail it in but have been continuously contacted by your company despite asking for it to stop. I am frustrated with this and have decided that once you send my two orders by mail, I will no longer be doing business with you. Kindly refrain from sending any more catalogs or correspondence. Thank you. E.P. Abbott.

I oversee the mailroom at Wabash Valley Correctional Facility in Carlisle, IN. An inmate here received two books from your company. I noticed that one of the books had a Wal-Mart price tag on it. I am curious to know if you source your books from other retailers or if individuals can send books to your company to sell. How do you acquire the books that you offer for sale? I am trying to ascertain if the book in question is brand new or used. Any assistance on this matter would be highly valued.

I mistakenly received the wrong DVD "Game On.....Clothes Off" instead of "Cat Ballou." I had the correct title and price on the order sheet, but an error led to the mix-up. I haven't been charged the extra $4.00 yet. I wish to return the unopened DVD and get the correct one without additional charges for the DVD or shipping. The correct item is Cat Ballou with order number #[redacted] and price $5.95, which I have already paid for. Thank you, C.M.

This is the second time I am asking for assistance. I purchased 20 books and 1 DVD, received the DVD and only 4 books so far since the delivery on March 9, [redacted]. I was refunded for one book, but allegedly 14 items were dispatched on March 11, which I did not receive. My customer number is N[redacted]3, and the catalog code is C5312. I did not place the order online, so I do not have an order number. Please reply promptly.

Hello, I recently placed an order for 3 books from your latest catalog on 4/7/[redacted], and I paid by check with the check dated 4/7/[redacted], check #[redacted], totaling $25.76. Unfortunately, I have not received the books yet. This is the first time I have encountered this issue since I am a long-standing customer. I realized there was no phone number provided, hence why I am reaching out this way. I am unsure if my order has been processed or shipped. Kindly confirm if you have received the check and whether the order is on its way. I would appreciate an update on the status of my order. Thank you. Best, Joanne B. Aiken, SC

I placed two orders with Edward R. Hamilton Bookseller Company for books and DVDs - one on April 20 and the second on April 29, [redacted]. Each order included a check. As a loyal customer of ERHBC for many years, I typically receive my orders within 8 to 10 days. However, as of May 22, [redacted], I have not received any updates on either order. This prolonged delay is causing me stress, especially because I need some of the materials for upcoming needs. I sent a letter with copies of the orders and checks to Hamilton, requesting the orders to be shipped to my summer address due to an impending move. Unfortunately, I could not reach them by email or phone. I hope to receive the orders at my summer address before I have to move at the end of this week. I value my long-standing relationship with ERHBC and hope to resolve this issue promptly. Gibbs Murray from [redacted] Fernon Street, Philadelphia, PA [redacted], until May 30, [redacted] Gibbs Murray from 54 Maple Street, Whitefield, NH [redacted] from June 1, [redacted], to October 10, [redacted]

I submitted orders in May and June, enclosing checks for payment. The checks were processed, but unfortunately, the books have not been received. My initial order was placed in April [redacted], and I was pleased with the books, prompting me to place additional orders. Despite recognizing the rise in demand due to stay-at-home guidelines, I remain worried as I have not received the May order despite payment being made. Best, Mary M. Location: [redacted] Centre St. Milton, MA 02[redacted] Account Number: [redacted] Email: [redacted]

I have been a loyal catalog customer for several years. My house is filled with items from these catalogs, from gifts for my children and grandchildren to my 5 great-grandchildren. Recently, I've been encountering issues placing my orders. Every time I try to order, it starts over, and my catalog choices seem to change. I've been looking for a variety of children's books for my two five-year-old great-granddaughters and three younger siblings. Additionally, I have a young bipolar friend who is caring for her demanding mother, and I've been trying to support her by getting her a Norman Rockwell coloring book to help calm her. It has been challenging to communicate with your customer service as the responses have been unhelpful and dismissive. I have already ordered 16 books, including two Martin Luther history books for myself and my family. I urgently need assistance on how to place this order correctly without having to submit multiple orders from different catalogs. Please advise. Thank you, Susan W.

I have encountered issues with my orders from Edward Hamilton as they were unable to find my online order. Despite multiple attempts, their responses have been unclear. I have faced challenges with the online system, as my selections were dropped frequently. My email [redacted] and phone number [redacted] have been provided to assist in locating my order. Although I have tried to reorder, the process has been frustratingly unsuccessful. My great-granddaughter, Madeline, eagerly awaits her books for her birthday, while the next cousin's birthday is approaching. I am eagerly anticipating the arrival of the catalog I ordered online. I am familiar with the ordering process and hold a password for future purchases. I am a devoted customer who treasures the educational books for my grandchildren. I am seeking guidance on navigating their email ordering system to alleviate this ongoing issue. Susan K. Wilson

I made a credit card purchase from E.R.H.B.C on May 18, [redacted], for six books amounting to $45.40 (confirmation #[redacted][redacted]). Despite the time that has passed, I have not received the books nor a refund. I tried reaching out to E.R.H.B.C through their website twice but received no response. In mid-July, I sent a letter requesting the books or a refund. As early August approaches, I am still without the items or a refund. I understand there may be delays due to COVID-19, but three months is a long wait. Kindly arrange to send the books or issue a refund promptly.

I seem to be receiving unwanted catalogs from your company that I did not sign up for. I believe reputable companies should have customer service available to address these issues. I would appreciate it if you could provide me with the name of the person who shared my information without permission and permanently remove my details from your mailing list. It's important to respect people's privacy and ensure that their information is not shared without consent. Thank you.

I recently got a refund for part of an order I placed back in July. Your communication mentioned that the partial order was dispatched on August 4th. Despite the postal delays, today being August 20th, I am yet to receive the partial order. Could you please assist in tracking it down? Thank you. - Richard O., [redacted] Grindon Ave., Baltimore, MD [redacted].

I have been a longtime customer, but since the challenges of COVID-19, I have not received two recent orders. 1. An order totaling $26.68 for audiobook CD’s was mailed on 7/11/20, with check #[redacted] cashed. 2. Another order for 18 items totaling $[redacted].82 for books was sent out on 8/23/20, and I am waiting for my bank statement to confirm the status of check #[redacted]. I appreciate your understanding of delays but would like assistance in tracking these missing orders. Despite receiving new catalogs, I am hesitant to place additional orders during this time. Thank you for your assistance, Pat R.

I submitted a handwritten order in August [redacted] due to a lack of forms as I am a former active customer. The check was cleared on September 1st, but I haven't received any communication regarding my $[redacted].00 order. I faced issues with your online system not transferring between catalogs since June, causing delays in receiving the books I purchased for my great-granddaughters as gifts. I urgently request you to locate my order and dispatch it promptly. The order includes gifts for a bipolar young woman, an injured young woman under her great-grandparents' care, Christian books for my son-in-law, and more. As a widow for two decades, I can't afford to lose these gifts due to any oversight. Kindly expedite the process. Phone: [redacted], Address: [redacted] Penrose Rd. Fulton, Illinois 61[redacted]. Please, assist in locating my order and shipping it promptly. Thank you. - S.K.W.

I purchased book number [redacted], "Rethinking Kennedy: An Interpretive Biography" by Michael O'Brien on September 2, [redacted], paying a total of $9.25 including shipping and tax. It is disappointing that as of today, September 29, [redacted], I have not yet received my order. I have been eagerly searching for this book, especially since I am an avid collector of literature related to JFK. I kindly request an update on the status of my order and hope to receive the book by Michael O'Brien soon. As a loyal customer of several years, this is the first time I have encountered such an issue with an order from your company. I appreciate your prompt attention to this matter. Thank you for your assistance.