My order number was ********. I ordered on ***** using the half off code on the * items...

GetHuman1680725's customer service issue with Eddie Bauer from December 2018

Help with my Eddie Bauer issue
The issue in GetHuman1680725's own words
My order number was ********. I ordered on ***** using the half off code on the * items. My email showed the half off when I ordered the items. However, I was charged full price on all * things. I don’t pay full price on anything so I know this is a mistake on your end. I received your bill the other day and wondered why it was so high. I have tried calling customer service a number of times and have been on hold over ** minutes each time. I finally hang up. Since I was going out of town, I went ahead and paid the bill, but want you to credit me the half off. Since I ordered on *****, I know you can see that was when the “take **” promo was going on.
GetHuman1680725 did not yet indicate what Eddie Bauer should do to make this right.
I have an issue with Eddie Bauer too
How GetHuman1680725 fixed the problem
I found out that Eddie-Bauer’s customer service opened at *:** a.m. I called at * and after a short wait I got a rep on the phone. I explained my situation and they resolved my problem and said they would refund me half of my order.
Please help with my Eddie Bauer issue
Do you have a customer issue as well?
We can help you get Eddie Bauer's attention and get better help faster. Tap below to get started.
Having Eddie Bauer issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Eddie Bauer email you?
This email address isn't valid

Eddie Bauer

Customer service issue
Reported by GetHuman1680725
Dec 3rd, 2018 - 2 mons ago
I have an issue with Eddie Bauer too
Fixed
GetHuman1680725 shared how to fix
Seen by 4 customers so far
Similar issue to 85 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1680725 started working on this issue
Dec 3rd, 2018 6:05pm
GetHuman1680725 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 9:14pm