My order number was ********. I ordered on ***** using the half off code on the * items...

GetHuman1680725's customer service issue with Eddie Bauer from December 2018

Help with my Eddie Bauer issue
The issue in GetHuman1680725's own words
My order number was ********. I ordered on ***** using the half off code on the * items. My email showed the half off when I ordered the items. However, I was charged full price on all * things. I don’t pay full price on anything so I know this is a mistake on your end. I received your bill the other day and wondered why it was so high. I have tried calling customer service a number of times and have been on hold over ** minutes each time. I finally hang up. Since I was going out of town, I went ahead and paid the bill, but want you to credit me the half off. Since I ordered on *****, I know you can see that was when the “take **” promo was going on.
GetHuman1680725 did not yet indicate what Eddie Bauer should do to make this right.
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How GetHuman1680725 fixed the problem
I found out that Eddie-Bauer’s customer service opened at *:** a.m. I called at * and after a short wait I got a rep on the phone. I explained my situation and they resolved my problem and said they would refund me half of my order.
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Eddie Bauer

Customer service issue
Reported by GetHuman1680725
Dec 3rd, 2018 - 2 mons ago
I have an issue with Eddie Bauer too
GetHuman1680725 shared how to fix
Seen by 4 customers so far
Similar issue to 85 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman1680725 started working on this issue
Dec 3rd, 2018 6:05pm
GetHuman1680725 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 9:14pm