E-REWARDS Problem. Are they a scam?-**I redeemed ** e-reward points on...

GetHuman1802027's customer service issue with E-Rewards from July 2019

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The issue in GetHuman1802027's own words
E-REWARDS Problem. Are they a scam?-**I redeemed ** e-reward points on ****** ($******* Avios miles). The e-rewards confirmation states that the reward will post in ** or less days,**It has now been ** days at still NO post.**This request shows up in the e-rewards history log but it appears e-rewards and Avios*British Air both refuse to take responsibility for fixing the interface.**British Air says that it is up to e-rewards to push the transaction from their side to BA, but E-rewards seems unable to figure out how to do this.**This is the same kind of problem that last year e-rewards had with Hilton - the e-rewards interface had been broken and no one wanted to take responsibility. Finally e-rewards posted a warning that Hilton redemptions would be severely delayed due to an HH software problem. and miraculously - the points started flowing again. I SUSPECT one of the parties EITHER FAILED TO PROCESS MY REDEMPTION (THOUGH IT IS LISTED IN the E-REWARDS HISTORY) OR THAT E-Rewards and BA*AVIOs HAS ANOTHER INTERFACE PROBLEM WITH YET ANOTHER OF THEIR PARTNERS.**EMAIL AS LISTED ON ACCOUNT - *****@***.com

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E-Rewards

Customer service issue
Reported by GetHuman1802027
Jul 14th, 2019 - a year ago
Not resolved
Seen by 44 customers so far
Similar issue to 427 others
0 customers following this

Timeline

GetHuman1802027 started working on this issue
Jul 14th, 2019 7:24pm
GetHuman1802027 indicated the issue is not fixed yet.
Jul 17th, 2019 10:20pm

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