Using Duracell AA batteries in my Apple wireless mouse, and they swelled and leaked, damaging slightly the mouse

GetHuman-jlabilla's Complaint issue with Duracell from November 2019

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The issue in GetHuman-jlabilla's own words
Just using the batteries ... Hi, I always purchase Duracell batteries because I believe they are reliable and last longer than other brands.*Last week my Apple wifi mouse stopped working so I figured it was time to change batteries.*I was surprised - because its the first time it happens - to see that the Duracell batteries had swollen and dripped some liquid that damaged my mouse.*I checked the date on the batteries - it says MAR****, so they are well in there usable date.*I would like to know if you know of a defective batch (these batteries are from a package of ** AA batteries) that Duracell has produced. This is important because I want to know if I can use the other ones with confidence or should I throw them away? I do not wish to damage any of my electronics.**Thank you.
This customer service is truly worthless.
Well, It would be nice to know if I can trust the rest of the batteries that I have in the same package that gave me this issue. Do you have any information regarding a bad batch of batteries? May I go to a shop (or another place) and trade the remaining of the package for other ones?
Many, many years ago I had several electronic equipment damaged by leakage of batteries. Because I thought that would be something that would not happen with Duracell, since then I always have used your batteries.
I can try using another brand - I'm considering Energizer.
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Duracell

Duracell AA batteries
Complaint issue
Reported by GetHuman-jlabilla
Nov 23rd, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 115 others
0 customers following this

Timeline

GetHuman-jlabilla started working on this issue
Nov 23rd, 2019 2:50pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 24th, 2019 9:51pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 24th, 2019 10:18pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 24th, 2019 10:20pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 24th, 2019 10:28pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 26th, 2019 5:51pm
GetHuman-jlabilla indicated the issue is not fixed yet.
Nov 26th, 2019 5:52pm

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