I am requesting a refund.

GetHuman5453523's Refund a Charge issue with Duolingo from November 2020

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The issue in GetHuman5453523's own words
I was trying to get a refund of $**.** and thought I had ended my Duolingo subscription. ... Hi Duolingo! I got an email notification telling my that my payment was unsuccessful on November * of this year. **I went to your site to sign out of Duolingo, as I know I could not comfortably pay that much money. Later on, I received a receipt for my payment of $**.**.**If you check my progress, you will see I have not been there for a number of months (due to personal issues).*I am on Disability and am now looking toward struggling financially because of this mistake.**I am not computer savvy, and the mistake was possibly mine in the attempt to discontinue my Duolingo account.**Could you find it in your hearts to refund that money to me? I will say that, if I was able to continue on at some point, this problem may affect my decision to use your site again. I would heartily like to avoid this.*Thank you for your kind consideration of my concerns.
This is especially frustrating because I have not used the Duolingo site for several months and - (this is the important point) - I am on Disability and have VERY LIMITED funds each month. If I don't receive a refund, I will be limited in the amount of food I can buy this month.
You could make this right by refunding me the $**.**. I haven't been able to use Duolingo for MONTHS.
I had been doing my best to learn Greek and enjoyed the challenge of learning a new language at the age of **.
Would you like me to beg?
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Duolingo

Duolingo Plus - Greek
Refund a Charge issue
Reported by GetHuman5453523
Nov 11th, 2020 - 2 years ago
Not resolved
Seen by 119 customers so far
Similar issue to 2672 others
0 customers following this

Timeline

GetHuman5453523 started working on this issue
Nov 11th, 2020 4:42pm
GetHuman5453523 indicated the issue is not fixed yet.
Nov 12th, 2020 2:11am
GetHuman5453523 indicated the issue is not fixed yet.
Nov 12th, 2020 2:12am
GetHuman5453523 indicated the issue is not fixed yet.
Nov 12th, 2020 2:28am
GetHuman5453523 indicated the issue is not fixed yet.
Nov 12th, 2020 2:30am