Duolingo Customer FAQ

We're sorry to hear about this issue. First, try resetting your password to see if you can regain access. Click on the 'Forgot your password?' option and check your inbox for the password reset email. Also, ensure that you're entering your username or email address correctly, without any typographical mistakes. If you signed up via Google or Facebook, make sure you're attempting to log in through those methods. Errors can occur if the method of signing in changes. If all else fails, it's possible that you may have accidentally created a new account instead of logging into an existing one, so ensure you're using the correct login credentials.

Pour demander un remboursement sur Duolingo, la procédure diffère selon votre plateforme. Si vous utilisez iOS (Apple), vous devez passer par le processus de remboursement d'Apple. Allez dans votre historique d'achats iTunes et demandez un remboursement depuis là. Si vous utilisez Android (Google Play), vous pouvez obtenir un remboursement dans les 48 heures suivant votre achat en suivant les instructions sur le Google Play Store. Si cela fait plus de 48 heures, vous devrez contacter le support de Duolingo directement via l'application. Dans tous les cas, nous vous conseillons de lire attentivement les conditions de remboursement de la plateforme que vous utilisez.

We're sorry to hear about this issue with your Duolingo subscription. Please make sure to check if you've been charged an extra due to tax or any other in-app purchases. If there still appears to be an error in billing, we recommend that you reach out directly to your platform’s customer service (Google Play, Apple Store) as they manage the transactions. If a duplicate or incorrect charge has occurred, they should be able to help you out. Remember to have your payment and account details ready to facilitate the process.

Sì, è possibile ricevere un rimborso per un abbonamento Duolingo accidentale, ma dovrai presentare una richiesta entro 48 ore dall'acquisto. Vai alle impostazioni di Google Play o Apple App Store sul dispositivo sul quale è stato effettuato l'acquisto e segui le istruzioni per le richieste di rimborso. Ricorda però che Duolingo non può gestire direttamente i rimborsi poiché tutte le transazioni sono gestite dalle piattaforme di app stesse.

To cancel your Duolingo subscription, follow these steps: If you subscribed on Duolingo website: Log into your account and go to 'Settings' located in the dropdown menu at the top right corner. Click on 'Duolingo Plus' then select 'Cancel Subscription' for termination. If you subscribed on Android: open Google Play Store app, locate 'Subscriptions', find Duolingo, and select 'Cancel'. If you subscribed on iOS: head to your device's settings, select 'iTunes & App Store', tap on your Apple ID, select 'Subscriptions', find 'DuoLingo' and select 'Cancel Subscription'. Remember to cancel at least 24 hours before the renewal date to avoid being charged for the next period.