Duolingo Customer FAQ

To contact Duolingo's customer support, navigate to the Duolingo Help Center. From there, you can send a detailed report or request assistance by filling out a form that will be sent directly to the customer service team. Make sure to include all appropriate details to help expedite the process. Please note, as there's a high volume of requests, it may take a few days to get a response. There's also a link to the most up-to-date contact information right here on this page that you're viewing.

We're sorry to hear about this issue. Unfortunately, we don't have the capability to modify account details or transactions directly on this FAQ page. However, Duolingo's support team is equipped to handle such concerns. We suggest checking for a confirmation email from your purchase and following the steps there on reporting discrepancies. Always ensure you're running the latest version of Duolingo and that your payment details are correctly entered. Your concern will most likely be quickly resolved by contacting Duolingo's support directly through the link provided on this page.

We're sorry to hear about this issue. First, try resetting your password to see if you can regain access. Click on the 'Forgot your password?' option and check your inbox for the password reset email. Also, ensure that you're entering your username or email address correctly, without any typographical mistakes. If you signed up via Google or Facebook, make sure you're attempting to log in through those methods. Errors can occur if the method of signing in changes. If all else fails, it's possible that you may have accidentally created a new account instead of logging into an existing one, so ensure you're using the correct login credentials.

Pour demander un remboursement sur Duolingo, la procédure diffère selon votre plateforme. Si vous utilisez iOS (Apple), vous devez passer par le processus de remboursement d'Apple. Allez dans votre historique d'achats iTunes et demandez un remboursement depuis là. Si vous utilisez Android (Google Play), vous pouvez obtenir un remboursement dans les 48 heures suivant votre achat en suivant les instructions sur le Google Play Store. Si cela fait plus de 48 heures, vous devrez contacter le support de Duolingo directement via l'application. Dans tous les cas, nous vous conseillons de lire attentivement les conditions de remboursement de la plateforme que vous utilisez.

We're sorry to hear about this issue with your Duolingo subscription. Please make sure to check if you've been charged an extra due to tax or any other in-app purchases. If there still appears to be an error in billing, we recommend that you reach out directly to your platform’s customer service (Google Play, Apple Store) as they manage the transactions. If a duplicate or incorrect charge has occurred, they should be able to help you out. Remember to have your payment and account details ready to facilitate the process.