All my work has been lost

GetHuman-bpeers's customer service issue with Duolingo from March 2020

Help with my Duolingo issue
The issue in GetHuman-bpeers's own words
I am TwOgUt** and have been using Duolingo for two years . Today Friday the sixth of March I have been unable to continue my lessons, I am in the diamond league but all my work has disappeared and it is as if I am starting again. When I press on my achievements they are still there. As I cannot do any lessons I am going to loose my streak but more importantly two years work.
I was in the diamond league and I put in hours of work everyday
I want all my hard work returned
Two years
I have tried to go back in my internet history to gain access from there but still puts me as a beginner
How GetHuman-bpeers fixed the problem
I had two windows open on my iPad, the lessons and stories, i tried logging on on my phone and all my points, lessons completed etc were showing on there. I went back on my iPad and logged off my account and then logged back on again and everything was returned as it should be. I left it there because I was having trouble with my internet and I am not sure if this was the cause of the problem.
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Customer service issue
Reported by GetHuman-bpeers
Mar 6th, 2020 - 2 years ago
GetHuman-bpeers shared how to fix
Seen by 18 customers so far
Similar issue to 1304 others
0 customers following this
Items needed
Email address on the account


GetHuman-bpeers started working on this issue
Mar 6th, 2020 4:41pm
GetHuman-bpeers confirmed the issue is fixed. Hooray!
Mar 7th, 2020 5:51pm
GetHuman-bpeers confirmed the issue is fixed. Hooray!
Mar 8th, 2020 7:00pm