My Duolingo logged out, I have plus. I never got a notice saying if my payment was due...

GetHuman1332771's customer service issue with Duolingo from October 2018

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The issue in GetHuman1332771's own words
My Duolingo logged out, I have plus. I never got a notice saying if my payment was due. I am not sure if I owe right now or not. I paid on my account, and it started me at the beginning, as if I had never been working on it. Also I have paid on my account again. I am not sure if I really owe on it again. Please straighten out my account
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Duolingo

Customer service issue
Reported by GetHuman1332771
Oct 12th, 2018 - 9d ago
I have an issue with Duolingo too
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Seen by 2 customers so far
Similar issue to 313 others
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Timeline
GetHuman1332771 started working on this issue
Oct 12th 3:48pm
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Oct 12th 5:56pm
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Oct 12th 5:57pm