Purchased Duolingo Plus not working!

GetHuman923899's customer service issue with Duolingo from July 2018

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The issue in GetHuman923899's own words
I purchased an yearly subscription to duolingo Plus which had already been charged to my credit card. It was working and I downloaded all the lessons to do offline. Today I noticed all the Plus features are gone, I'm back to the normal duolingo which doesnt work offline and it keeps telling me to by a Plus subscription. I just want to get what I paid for and have the Plus features back working on my account.
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Duolingo

Duolingo Plus
Customer service issue
Reported by GetHuman923899
Jul 27th, 2018 - 10 mons ago
I have an issue with Duolingo too
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Seen by 12 customers so far
Similar issue to 148 others
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Timeline
GetHuman923899 started working on this issue
Jul 27th, 2018 9:35pm
GetHuman923899 indicated the issue is not fixed yet.
Jul 27th, 2018 9:37pm
GetHuman923899 indicated the issue is not fixed yet.
Jul 27th, 2018 10:35pm
GetHuman923899 indicated the issue is not fixed yet.
Jul 29th, 2018 7:07am
GetHuman923899 indicated the issue is not fixed yet.
Jul 31st, 2018 2:23am
GetHuman923899 indicated the issue is not fixed yet.
Aug 1st, 2018 9:02pm