I ordered a pizza (order *******) from the Dominos store located at **** Ardmore Blvd...
GetHuman-toetoe's customer service issue with Domino's Pizza from January 2019
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The issue in GetHuman-toetoe's own words
I ordered a pizza (order *******) from the Dominos store located at **** Ardmore Blvd Pittsburgh, PA *****. I placed my order at *pm and noticed at *:**pm the tracker notified me that my order was checked. At *:**pm my status still did not move. I called the store at *:**pm to check on the status of my order and a VERY RUDE representative (whom I was told was the manager) continued to interrupt me as I asked my question. He was talking over top of me stating that he was short handed and running behind. I “tried” to explain to him that the time was not an issue but I did not want a cold pizza delivered! He stated that my pizza would not be delivered for another **-**mins. I was only concerned that I would be delivered a cold pizza that was sitting out for an hour! He told me if the pizza was delivered cold, I could send it back and request a new one (which would obviously take double the time) or come to the store. At this point, this gentleman was extremely rude (talking over me, raising his voice and clearly not listening to my concern or request). I was only asking for a fresh pizza to be made before delivery. Because this gentleman was rude and not listening to my concern, I cancelled my order! I asked for the gentleman’s name and I was told they were not able to give me his name (not even his first name)! This experience was very disappointing. I make sure that the businesses I support, know how to talk to their customers. Unfortunately this was not my experience with this location today!
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