To Whom It May Concern:**It is with some regret that I feel it necessary to reach out i...
GetHuman-dualityo's customer service issue with Dollar Tree from August 2018
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The issue in GetHuman-dualityo's own words
To Whom It May Concern:**It is with some regret that I feel it necessary to reach out in writing for the purpose of submitting another complaint. This is my second complaint concerning the same individual and a somewhat similar situation within the time span of one week.**My first complaint described the details that occurred on *-*-** around ** pm. To summarize, an elderly black lady, who I assumed to be the manager at store number **** in Saint Petersburg, FL, insisted on chastising me for what she perceived to be my lack of manners surrounding the Store’s shopping basket usage etiquette.**Now, to move forward with the details of my second complaint. That is, around ** am on *-**-**, I visited store number **** again. I visit this store regularly because I live nearby. Anyway, I grabbed a shopping basket as I entered the store, selected my items, and proceeded to the check out counter. As I approached the check out counter, I noticed the same elderly lady, who I think is the manager sitting in a chair behind the counter facing another Dollar Tree employee near the counter. The two ladies were involved in idle chit chat. I stood there for a few seconds before either of them acknowledged my presence. I felt like an unwanted guest innocently stumbling into the kitchen of one of their homes patiently waiting for acceptance and approval to be deemed worthy of their attention. Indeed, how discourteous is this?**Moving forward with the details of my second complaint, after the manager acknowledged my presence, she scoffed and moaned as she grudgingly stood up from the comfort of her chair to assist me in ringing up the items in my shopping basket. When the manager was finished totaling up my items, she shoved the shopping basket towards my face and told me to return it. I was startled by her behavior, yet I quickly replied that I will be glad to return the basket on my way out the door, after I pay for my items. This was not enough compliance for her, as she scoffed. Then, the other employee standing near the counter scoffed also as she grabbed the basket and unwillingly returned it, she went into a tirade about tearing some guys head off on the Bus that did act according to her standards. Again, I was startled, but stated that I did not know I was auditioning for a job. At this point, the manager quickly said that it is a matter of courtesy, people return things after they use them. The manager went on to say that if I can not be courteous, I need to shop some place else. To that end, it should be pointed out that I did politely offer to return the basket after paying for my items when leaving the store. My gesture to return the basket was not enough however* as the two Dollar Tree employees insisted on overlooking my gesture to lash out me for no reason. How courteous is that?**In addition to overlooking my gesture to return the basket, when I was exiting the store, the employee standing at the counter with the manager started to engage in some discombobulated ranting. Since I was the only person in the store, I think it is safe to assume that her angry language was directed at me. She actually used the “N” word, and I am not even black. Once again, how courteous is this?**For what it is worth, in my opinion, in addition to amateur job performance, as well as power and control issues, these two Dollar Tree employees think that everybody should feel their misery. Whatever has happened to these two ladies in the past is not my fault. I do not owe them anything, and I have done nothing to either of them. Equally important, I am almost certain that chastising and educating me on my personal manners and the social norms of shopping basket etiquette is not part of their job description. To that end, Dollar Tree should consider hiring security guards with employees that insist on expressing such hostility towards paying customers.**Lastly, I am a **-year-old male. I have years of shopping experience. I have never experienced such amateur job performance and disgruntled power and control issues from any employee*employees at any other store (e.g. Walmart, Target, Publix, Winn Dixie, etc.) I have shopped. This includes other Dollar Tree store locations. Employees at other stores gladly remove my items from the shopping basket, total the items up, bag the items, and push the basket to the side, as I pay and go. Now this is courteous and a fine job well done! Furthermore, no other store I have shopped at has required or demanded that I return the shopping basket when finished shopping. Again, this includes other Dollar Tree store locations that I have visited. For the most part, a great majority of the other stores I shop at appreciate their customers. So much so that they actually have employees that gather and return shopping baskets and carts. Truly, how courteous is that?**William Gallegos**** *** *****August **, ****
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