I took my **** Ram **** deisel *.* in for service at a dealer in Cadillac mi approximat...

GetHuman-erickail's customer service issue with Dodge from December 2018

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I took my **** Ram **** deisel *.* in for service at a dealer in Cadillac mi approximately * weeks ago. The fuel system had gotten dirt in it. I'm working in ND and called to make an appointment prior to returning to Michigan about October **. I asked if they had the parts and the dealer told me they did because time was very important. They assured me it would be completed the following Friday because I had to return to work the next Monday. After dealing with dons auto clinic and my insurance company it was determined that it was going to take another week. Finally the insurance and dealer got things settled and the work could be done. They informed me they had to order parts and I said you told me you already had them!!! The work was finally done * weeks from the time I dropped it off. The service manager chad I think, said it was good to go. I told them to change the oil and CCv filter and o would pay out of pocket if not covered. The truck got picked up and is heading back to ND now. No power, black smoke, check engine light back on. No oil change And I assume no new ccv filter. Truck doing same thing as when I took it in. Even after ****$worth of work. Now the truck cannot get back to dealer until after Christmas. I want this thing repaired correctly in a timely manner and done compensation for the hassle of having to find another way to work and the extra time off I had to take!
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Dodge

Customer service issue
Reported by GetHuman-erickail
Dec 2nd, 2018 - 6 mons ago
I have an issue with Dodge too
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GetHuman-erickail started working on this issue
Dec 2nd, 2018 3:31pm