Hello my name is Raquel Galarza & I ordered the Dirt Devil Bagless Stick Vacuum with...

GetHuman1741398's customer service issue with Dirt Devil from December 2018

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The issue in GetHuman1741398's own words
Hello my name is Raquel Galarza & I ordered the Dirt Devil Bagless Stick Vacuum with *** reach from HSN at the end of July of this year & at about * months later it did not function as expected. I noticed that within the *nd month of using it that the motor by the handle HEATS UP VERY QUICKLY within *-* mins of usage. One day after about ** mins of using it it overheated & just shut off. I thought it had given out on me because I gave it *-** mins to cool off but it wouldn't work till finally the next day it turned on. My main purpose of purchasing it was to vacuum up around our cats litter box & whatever crumbs accumulate, nothing major. When vacuuming I must go over things numerous times as it just pushes things around & spits things back out till it finally suctions them up. When I turn it off a whole bunch of litter grains come back out of the vacuum. Very unhappy with it. I did call HSN to see about returning even though it had just been after their * month return policy so I was unable to do so. Being that this seems to be a faulty vacuum I'm writing to see what can be done to correct this please. Either get a better functioning vacuum from the company whether the same kind or one similar that functions properly or a refund for $**.** that I paid for it. Thankyou very much for your time.

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Dirt Devil

Customer service issue
Reported by GetHuman1741398
Dec 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 83 others
0 customers following this

Timeline

GetHuman1741398 started working on this issue
Dec 12th, 2018 2:44am

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