We are the Managed Service provider for Family & Cosmetics Gentle Dentistry in Minnesot...

GetHuman2463683's customer service issue with Dexis from March 2019

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The issue in GetHuman2463683's own words
We are the Managed Service provider for Family & Cosmetics Gentle Dentistry in Minnesota. They have Dexis integration with Dentrix installed on four Citrix servers. Install date is **********. On just one of the four Citrix servers we are having an issue that is causing excess utilization that is causing the server to crash. During the investigation we are seeing several instances of dexreceive.exe on just the one server. We are wondering what role the dexrecieve.exe has in the Dexis software.
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Dexis

Customer service issue
Reported by GetHuman2463683
Mar 12th, 2019 - 5 mons ago
I have an issue with Dexis too
Not resolved
Seen by 10 customers so far
Similar issue to 41 others
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Timeline
GetHuman2463683 started working on this issue
Mar 12th 7:07pm