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Dermstore Customer FAQ

Top Answers & How-to Guides

What is Dermstore's Phone Number?

The question we are asked most often is about how to talk to Dermstore customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your loyalty program?

Our loyalty program, known as DermPerks, is designed to reward our valued customers for their continued support and purchases. By joining...
Ask any question you have about Dermstore customer service, get an answer now.
Contact Dermstore customer service

Ordering

How do I place an order?

To place an order on Dermstore, simply browse the website for the desired products, add them to your cart, and proceed to checkout....
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Can I cancel or modify my order?

Yes, you can cancel or modify your order at Dermstore. However, please note that Dermstore aims to process and ship orders as quickly...
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About Dermstore

What is Dermstore?

Dermstore is an online beauty and skincare retailer that offers a wide range of high-quality products. As a trusted e-commerce platform,...
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Payment

What payment methods do you accept?

Dermstore accepts a variety of convenient payment methods. We understand the importance of offering flexibility to our customers, so...
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Returns

What is your return policy?

Our return policy at Dermstore is designed to ensure complete customer satisfaction. If for any reason you are not satisfied with your...
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Shipping

Can I track my order?

Yes, you can track your order on Dermstore. Once your order is confirmed and shipped, you will receive a confirmation email with a...
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Do you offer international shipping?

Yes, Dermstore offers international shipping to select countries. Customers outside of the United States can browse and shop from the...
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How long will it take for my order to arrive?

The expected delivery time for your Dermstore order may vary depending on your location and the shipping method you choose at checkout....
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Product Information

Are your products tested on animals?

No, Dermstore products are not tested on animals. We are committed to providing cruelty-free skincare, haircare, and cosmetics options....
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Services

Do you offer gift wrapping services?

Yes, we do offer gift wrapping services! If you're looking to add a special touch to your purchase, we've got you covered. Our gift...
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Loyalty Program

What is your loyalty program?

Our loyalty program, known as DermPerks, is designed to reward our valued customers for their continued support and purchases. By joining...
Read more

Help me with my Dermstore customer service issue

Ask any question you have about Dermstore customer service. We will do our best to get you answers right away.
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