What is your return policy?

Dermstore has a customer-friendly return policy aimed at ensuring satisfaction with their products. Items purchased from Dermstore can typically be returned within thirty days of the purchase date. For a return to be eligible, the product must be unused, unopened, and in its original packaging. This allows customers to keep their shopping experience risk-free, as they can try products without long-term commitments. Certain items, such as those that are marked as final sale or that have been opened and used, may not be eligible for a return. Additionally, Dermstore may not accept returns on some items due to hygiene reasons, including certain skincare and makeup products. It is essential for customers to carefully review the specific return policy details provided on the current web page for clarity about which items are returnable. To initiate a return, customers would typically need to follow the outlined procedures on the website. This process may involve filling out a return request or using a return shipping label. Customers are encouraged to retain proof of return shipment as it may be necessary for tracking purposes. For further details about the return policy, including any specific guidelines or exceptions that may apply, it is advisable to refer to the relevant sections on the Dermstore website. This approach ensures that customers have the most up-to-date information regarding their return needs.