My family deezer is not working. My playlists have been cleared and the app states I c...

GetHuman-marionfe's customer service issue with Deezer from December 2019

Help with my Deezer issue
The issue in GetHuman-marionfe's own words
My family deezer is not working. My playlists have been cleared and the app states I can't make new ones as its a premium function. I have family deezer my husband is the main account holder (email address *****@***.com) so should be able to do this. Its not the first time my playlist have been cleared, but now it has completely removed me from my premium subscription.

GetHuman-marionfe did not yet indicate what Deezer should do to make this right.

How GetHuman-marionfe fixed the problem
The system updated and needed to be logged into again. I logged into the app using the wrong details
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Deezer

Customer service issue
Reported by GetHuman-marionfe
Dec 2nd, 2019 - 2 years ago
Fixed
GetHuman-marionfe shared how to fix
Seen by 15 customers so far
Similar issue to 527 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-marionfe started working on this issue
Dec 2nd, 2019 9:50am
GetHuman-marionfe confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 2:16pm
GetHuman-marionfe confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 2:16pm