I was with cricket and had an account through them with my phone number. I left cricket...

GetHuman670194's customer service issue with Deezer from May 2018

Help with my Deezer issue
The issue in GetHuman670194's own words
I was with cricket and had an account through them with my phone number. I left cricket yesterday, switched to T-mobile, and re-downloaded the app. I knew I would now have to pay out of pocket for the service, so I immediately signed up for the * months for $*.** option. I still have the same phone number...but now the music that I have been collecting for * years is gone. Is there anyways I can please recover that music? My music is my life and I love this app! Please help!!
GetHuman670194 did not yet indicate what Deezer should do to make this right.
I have an issue with Deezer too
How GetHuman670194 fixed the problem
They may not have a number to call. But if you post your request or your issue in their Web forum they typically respond back to you via email within a day, I got all of my music back! Plus they were super friendly and once I made initial contact they acted very fast. So post your problem in their Web forum first. You can Google it or find it on their support page
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Deezer

Customer service issue
Reported by GetHuman670194
May 9th, 2018 - a yr ago
I have an issue with Deezer too
Fixed
GetHuman670194 shared how to fix
Seen by 11 customers so far
Similar issue to 171 others
0 customers following this
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Timeline
GetHuman670194 started working on this issue
May 9th, 2018 6:54pm
GetHuman670194 indicated the issue is not fixed yet.
May 9th, 2018 7:27pm
GetHuman670194 indicated the issue is not fixed yet.
May 10th, 2018 1:32am
GetHuman670194 indicated the issue is not fixed yet.
May 10th, 2018 1:33am
GetHuman670194 indicated the issue is not fixed yet.
May 11th, 2018 3:52am
GetHuman670194 confirmed the issue is fixed. Hooray!
May 11th, 2018 3:46pm