I received an email from you stating order would be with me today (having paid the post...

GetHuman-paulenem's customer service issue with Debenhams from November 2018

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The issue in GetHuman-paulenem's own words
I received an email from you stating order would be with me today (having paid the postage for today) I then received an email from Hermes with a tracking number ****************. The parcel arrived today but only * items were in it. I have spent * hours trying to get hold of the delivery company to no avail. I contacted you earlier and was told it would be with me before * pm - it's now **:** and still nothing I need these things for this evening please chase your delivery man and reassure me I will have the goods by *pm today****Order number: *************Print*Once your order has been processed, you will receive an email with confirmation of your order details**For your convenience*Please save or print your order confirmation. Your order number is the key to reviewing your order status online**Sub-Total £***.***Delivery: £*.***Discounts: £*.***Total: £***.***Order placed:** November *****Delivery for:Mrs Paulene Mullins*Delivery address: * Meadowsweet Drive, St. Mellons ,CARDIFF ,GB ,CF* *RD*Delivery method: Next Day Delivery - Will be delivered on Wednesday ** November ****, between *am - *pm* - Large silver bevelled glass jewellery box Star by Julien Macdonald*Large silver bevelled glass jewellery box**Colour: silver**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - White 'Anderson' embroidered bedding set Home Collection*White 'Anderson' embroidered bedding set**Colour: white**Size: double**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - Multicoloured retro print cushion Home Collection*Multicoloured retro print cushion**Colour: multicoloured**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - Mustard faux mohair tassel throw Home Collection*Mustard faux mohair tassel throw**Colour: mustard**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - White Egyptian cotton *** thread count Oxford pillow case pair Home Collection*White Egyptian cotton *** thread count Oxford pillow case pair**Colour: white**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - White Egyptian cotton *** thread count fitted sheet Home Collection*White Egyptian cotton *** thread count fitted sheet**Colour: white**Size: double**£**.****Quantity**Sub-total £**.***Order status:Track your order*Write review* - Easy wash mattress protector Home Collection*Easy wash mattress protector**Colour: white**Size: double**£**.****Quantity**Sub-total £**.****Billing address: * Meadowsweet Drive, St. Mellons, CARDIFF, South Glamorgan, GB, CF* *RD*Back to my orders

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Debenhams

Customer service issue
Reported by GetHuman-paulenem
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 152 others
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Timeline

GetHuman-paulenem started working on this issue
Nov 7th, 2018 5:27pm