The problem was not solved. I was promised a credit which was not issued

GetHuman3617722's Return an Order issue with from September 2019

Help with my issue
The issue in GetHuman3617722's own words
THIRD REQUEST, I WOULD APPRECIATE IF YOU HAD THE PROFESSIONAL *COURTESY TO REPLY.**IF I DON’T GET A REPLY I WILL CONTACT MY CREDIT CARD AND DISPUTE THE CHARGE DUE TO RECEIVING A DEFECTIVE PRODUCT AND YOUR REFUSAL TO AUTHORIZE A RETURN RMA OR REPLACE THE UNIT.**IN ADDITION I SHALL POST MY EXPERIENCE ONLINE. **SECOND REQUEST, WOULD APPRECIATE A REPLY.**Received my order today and the Owl is defective. I followed the instructions *and the Owl eyes light come on but they don’t turn off. According to instructions the eyes are supposed to blink and there is no sound.**Please provide me with a RMA and prepaid return shipping and replace the unit with a working unit or credit my credit card.**Sincerely,**Marvin Raizer****Sent from my iPad

GetHuman3617722 did not yet indicate what should do to make this right.

How GetHuman3617722 fixed the problem

We are waiting for GetHuman3617722 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common customer problems.
What Do I Do If My Order Never Arrived?How Do I Return My Purchase on Do I Track My Package from
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Return an Order issue
Reported by GetHuman3617722
Sep 19th, 2019 - 3 years ago
Seen by 23 customers so far
Similar issue to 2123 others
0 customers following this
Items needed
Email address on the account
Address on the account
Name on the account


GetHuman3617722 started working on this issue
Sep 19th, 2019 8:23pm
GetHuman3617722 confirmed the issue is fixed. Hooray!
Sep 20th, 2019 4:56am