DailySale.com Customer Service Issues

I have been attempting to resolve an issue with your company since March of this year. Unfortunately, each representative I have spoken with has not been attentive. Today, I encountered an exceptionally rude sales office representative named Jurwin. When I requested to speak to a supervisor, he refused to transfer me or provide a contact number. Instead, he only offered the number for the US Post Office. Despite visiting the Post Office twice, I was advised to contact DailySales regarding the matter as they subcontracted my order to Amazon. My order #[redacted]38 placed on 3/22/18 was mistakenly delivered to my previous address instead of my current one. I expect better customer service and professionalism from your team. I have put in a lot of effort to correct a mistake that was not mine. I ordered the phone through DailySales, not Amazon, as Jurwin insisted. I am seeking help to resolve this issue as I am unwilling to communicate with your staff further. I urge you to review my previous conversations and address this matter promptly.

I am experiencing ongoing issues with a Samsung Note 4 that I purchased but arrived in a non-functional state. After contacting customer service via their website's chat feature, I was provided with a shipping return label to send the faulty item back. Upon doing so, I was notified by USPS that the return address was unreachable. Upon further communication via chat, I was informed that a refund could not be processed until the package was received, despite my efforts to return it. After the item was re-delivered on 5/10, I reached out to customer service again via chat and was instructed to wait for an email. My initial purchase was on April 20th for $[redacted]. During a conversation with a representative, I was advised to focus on my family instead of this matter. I am seeking a prompt resolution to this issue.

I placed an order on the 12th, and after a week and a half of being on hold, it's still processing. The items include a laptop, a silver necklace, a light-up sign for a baby room, and a few other things. The laptop is a gift for my daughter at school. I haven't received any responses to my emails, and the delivery deadline is the 31st, which marks the end of the promised 14 working days. I'm concerned about the delay and uncertain about when the order will arrive. I paid for the items on the 12th. Thank you for your assistance in tracking the delivery status.

Order number: [redacted]21 SKU: [redacted] Shipped on August 21, [redacted] My food processor was damaged upon receipt. I require a return label for it. I am not accountable for the damaged item. Kindly send the label to my fax at [redacted]. Your prompt attention is crucial as I have reached out multiple times regarding this matter. Respectable companies typically include return labels with their products. It's essential for you to support your merchandise to maintain credibility.

Support Needed I am experiencing issues with an order of five pairs of heart-shaped earrings. I received a tracking number that doesn't seem to be valid when I attempt to use it. Additionally, I am having difficulty logging into my account and following the provided directions only leads me in circles. This situation is frustrating, as I once had an undelivered item from China and had to involve my bank for a refund. I have never had problems with purchases until now. Spending an hour trying to reset my password has left me discouraged and upset. Please provide assistance to help resolve these issues.

Upon receiving the reconditioned Samsung cell phone on November 17th, I discovered a persistent 1/4 inch pink line on the screen, which remains despite a full 24-hour charging cycle. I am seeking a complete refund for the problematic phone. In addition, I purchased the S2 Smart Bracelet Fitness Tracker, which arrived on October 31st. Despite charging for a full day before use, both units fail to function properly, with the screens freezing and not reverting back to time mode without a significant wait time. This issue is recurrent and frustrating. I am requesting return authorization and a full refund for both the cell phone and the fitness tracker, including the warranties attached. Despite my efforts to contact Daily Sales via email and phone, I have been unable to reach a representative to address these issues.

I placed an order for a sheet set under order #[redacted]. I recently received an email from USPS stating that my package is being sent back due to an incorrect address. After checking my information on the Daily Sale website, everything appeared correct. Despite having multiple other packages in transit, I was told by the USPS carrier that only three packages were scheduled for delivery in my community that day. I have been calling USPS daily but their phone line prompts indicate that they are closed. Emails to their support team only result in being advised that the issue is under review. Communication through ZENDESK has been problematic and I feel frustrated with the lack of customer service. My concern now is that I am relocating on 12/12/18, and all my orders were expected to arrive before then. I am seeking assistance in resolving this matter promptly. Thank you.

I would like to resubmit my request. On 11/30/18, I purchased a MacBook laptop from ‘Dailysale’com for $[redacted] with free shipping. However, I have not received the laptop despite the payment. This situation is concerning as I expect to receive the product I paid for. If ‘Dailysale,com’ is unable to fulfill the order, I request a refund promptly. I am unable to reach a customer service representative, so I will be escalating this matter to the Better Business Bureau. I will also inform my Facebook contacts to avoid using your site. My name is Angela Carroll, and my contact information is as follows: email - [redacted], phone - [redacted]. Thank you for your prompt assistance in resolving this issue.

I placed an order on 11/24/[redacted] with Order Number [redacted]68, but I did not order from your company. I believe my order was mistakenly taken from Sam's Club website. The laptop I received is damaged, used, and not functioning properly. The iPad is old and won't charge. Additionally, some items in the shipment were incorrect, and a gold chain was missing. I am disappointed that my "Black Friday" shopping experience was compromised. Please refund my account and provide me with an address to return the incorrect items.

Hi there, In a message received dated December 21, [redacted], there was an update regarding order #[redacted] for [redacted] Joy requested the order to be sent to Thomas Currier at 65 Paugus Rd, Holden, MA [redacted]. Miguel from Daily Sale Customer Service acknowledged the request and sought clarification, expressing regret for any inconvenience caused. Joy's contact information was included for further communication. Thank you, Miguel Antonio Herta from Daily Sale.

Hello, my name is Craig Grams. I purchased a 3rd Generation iPad with Order #[redacted]19. Unfortunately, when I gave it to my wife for Christmas, it doesn't charge at all. I received an item that is unusable as it fails to charge. I am quite disappointed and would like to request a replacement. Can you send me a unit that has been thoroughly checked for any issues? Additionally, I'm concerned about repair costs to fix the iPad. I would appreciate a prompt response before considering a refund or escalating this matter to the Better Business Bureau. Thank you.

Hello, I purchased a Motorola refurbished 32GB phone. This is my third attempt to contact Daily Sale. The phone I received does not charge with the cable and charger provided. When I used an actual Motorola cable in my laptop, it charged. However, after taking 10 pictures with the flash on, it shuts off. The phone cannot hold a charge for longer than 2-3 hours even with another app. I am disappointed with the lack of quality assurance from the supplier. In the past, I have received other refurbished products that underwent a quality performance test and included a test report in the product's box. I am unsure what steps to take next. Please reach out to me via email at [redacted] I hope to get a resolution soon. Thank you for your assistance, Michael Bigelow.

Dear Amy Huska, Thank you for placing an order with DailySale. Once your package is shipped, we will send you an email with a tracking link. While we aim to provide fantastic deals and excellent customer service, please allow 2-3 weeks for delivery. If you have any inquiries, feel free to reach out to us at [redacted] Your order confirmation number is #[redacted]33, placed on January 27, [redacted]. Billing Information: Amy Huska [redacted] W. Nichols Rd Apt. B Arlington Heights, Illinois, [redacted] United States Payment Method: Credit Card Credit Card Type: Visa Credit Card Number: XXXX-[redacted] Shipping Information: Amy Huska [redacted] W. Nichols Rd Apt. B Arlington Heights, Illinois, [redacted] United States Shipping Method: Free Shipping Product: 6-Piece Set: Egyptian Comfort [redacted] Count Deep Pocket Bed Sheets - Assorted Colors and Sizes Size: King Color: Denim Blue Item Total: $28.00 Shipping & Handling: $0.00 Grand Total: $28.00 If you would like to know the shipping status and tracking number for your order, kindly contact us via email. Thank you for your business. Sincerely, DailySale

I purchased 7 - 24 inch 10K Solid Gold Rope Chains on 2-6-19 under order # [redacted]30. When the chains arrived yesterday, I discovered they were much smaller than expected given the price and the advertised 75% discount. I had a reputable local jeweler inspect them today, and they confirmed that the chains are not as described in the ad. Each chain weighs 1.6 grams, which is only the weight of a penny, and only the clasp passed the acid test. I am requesting an immediate full refund and a complimentary return shipping package and label. The jeweler is willing to provide testimony supporting the discrepancy. It is disheartening to encounter false advertising like this, and I am considering reporting this issue to the appropriate authorities to prevent others from being misled. N. Hack [redacted] W Walnut St Leitchfield, KY. [redacted] [redacted]

I purchased a costly Samsung phone on Feb. 06, [redacted], and I'm still waiting for it without any luck. The tracking number provided seems to not exist. After emailing them my sales receipt and invoice with the inaccurate tracking number, I received a reply last night (Feb. 19) that was not an actual answer but another question from them. It's frustrating that they were asking what my question or inquiry was when it was pretty clear that I wanted the real tracking number and an update on when I would receive the item. It feels like they are not reading my messages properly or checking the attachments I sent with all the necessary information. This whole situation is making me suspect I might have been scammed, especially with the non-existent tracking number and their response with yet another query. If this behavior continues, I might need to explore how to file a complaint with the Consumer Protection Agency. I do not want to receive more pointless inquiries from Dailysale.com; I just want a direct response to my issue.

On February 28, I reached out to DailySale regarding a faulty Apple iPad 3 I bought: "I ordered an Apple iPad on February 18, [redacted], and received it yesterday. The device hasn't charged properly and is defective. I request a replacement or refund. Thank you. Ted Frederick H. Atwood III St. Louis, MO [redacted] Mobile: [redacted]" On March 1, I got this response: "Hello Frederick, Thank you for contacting DailySale regarding the issue with your order. Would you like to do an exchange? When you return it, we provide you with an in-store credit for future purchases. Please return items to: Daily Sale, Inc. RMA [redacted]62 Pompano Beach, FL [redacted] Include a copy of this email with the return. The RMA number is valid for 2 weeks. Ensure the device has no password and is reset to factory settings. Pack it securely to avoid damage. Contact us for questions. Best, Raezel" Subsequently, on March 3, I inquired about return shipping fees: "I haven't received a response about who covers the return shipping. Please address this issue. Ted Frederick H. Atwood III St. Louis, MO [redacted] Mobile: [redacted]" I followed up with an email on March 6, seeking a prompt reply: "I am still awaiting a response to my question from March 3rd. Please provide an update. Ted Frederick H. Atwood III St. Louis, MO [redacted] Mobile: [redacted]" I am growing frustrated with the slow service because I have a malfunctioning iPad that needs resolution with a refund and return shipping.

I placed this order at the end of March and made the payment of $39.99 with my Amazon Store Card on April 1, [redacted]. As of today, April 9th, the order, which includes one set of bed sheets and one purse, has not been delivered. I am wondering about the delay as no explanation has been provided. Can you please track the status of my order # [redacted]73 for me? Thank you. - Leona C.

I received the wrong item in my order. I bought what I thought was a Samsung J7 phone, but instead, I received a Moto E5 Play that was meant to be free with sign up but was not approved. I ended up purchasing the J7 in full and returned the Moto. The experience has been disappointing and feels dishonest. Now, I am struggling to return the incorrect item and get either the right product or a refund. It is frustrating that I cannot speak to a customer service representative directly about this matter. It seems there may be a pattern of this issue occurring frequently if there is no proper customer service contact.

I followed the return instructions on Dailysale's website and emailed them regarding my order. Here is the email I sent: Subject: Return Request - Order #[redacted]88 To whom it may concern: I purchased a 16” 14K solid gold diamond-cut rope necklace on 5.3.19 under Order #[redacted]88. Unfortunately, the necklace is too thick and bulky for my daughter's liking. We were expecting a thinner option based on the online ad's photo. I would like to return the necklace for a full refund. Kindly advise on the return process, noting that I am willing to cover the return shipping costs. I am impressed with the fast delivery and the quality of the necklace, marking my first purchase with your company. I look forward to future deals and have subscribed to receive notifications from you. Thank you for your prompt response. Best regards, Virginia Tucker.

I recently purchased two Samsung Galaxy S9+ phones. After setting up one and experiencing low volume during calls, I contacted Samsung support. They suggested adjusting settings but suspected a hardware issue common to this model. Since I only opened one phone, I wish to return both for a refund due to the defective sound on one and the concern of a potential issue with the unopened one. The order number is [redacted]73, and the reason for return is sound problems. I am requesting either a repair on one phone and a check on the other or a full refund. One phone has been opened, but the other remains unopened.