DPD Customer FAQ

If you're having trouble opening the DPD locker with your QR code and tracking number, ensure that you are using the correct QR code designated for that specific locker. Make sure to hold your device steady while scanning, and check that the locker is not already in use by another customer. If issues persist, please refer to the most up-to-date contact information here on this page for further assistance.

To return a parcel from your home address using DPD, you typically need to follow these steps: 1. Go to the DPD website and log into your account, or use the return label you received with the parcel. 2. Print the return label and attach it securely to your parcel. 3. Arrange a pickup through the DPD service by selecting a convenient time. Alternatively, you can drop off your parcel at a DPD pickup shop. Make sure the parcel is securely packed and that any previous labels are removed or covered.

To send two heavy items, each weighing 10kg, you should pack them securely in suitable packaging. Ensure that the total weight does not exceed the maximum limit of DPD services. You can create a single parcel if their combined weight is within the limit, or send them as two separate parcels. Use a label for each item with the correct address details. Check the DPD guidelines for dimensions and weight restrictions for the most accurate information on shipping heavy items.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

You can track your parcel by using the tracking number provided in your shipping confirmation. Just enter this number on our tracking page to see the current status and location of your delivery.