I paid for next day delivery and requested my parcel be left with any neighbour. I rece...

GetHuman-tfirewo's customer service issue with DPD from October 2018

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The issue in GetHuman-tfirewo's own words
I paid for next day delivery and requested my parcel be left with any neighbour. I received a message with a photo of my front door saying no body was home so my parcel was being taken to a depot. The courier had not attempted to leave my parcel with any neighbour. Next door was in all day long. I asked for the parcel to be taken to my local wynsors for m to collect the nextickets day (my grandsons birthday) I went to collect the parcel in a taxi. The ladies in the store refused to give me my parcel as I don't have photo I'D. I had bought my grandson football boots, a football. The parcel was the football nets to complete his gift. I was in the store pleading with the ladies for over ** minutes who were adamant I was not having my parcel. I had a taxi waiting Which cost me £**.** on top of my next day delivery charge. I left the store without my parcel with tears in my eyes and a very disappointed grandson. I would just like dpd to deliver the parcel to any neighbour as agreed in the first place.

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Customer service issue
Reported by GetHuman-tfirewo
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 331 others
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GetHuman-tfirewo started working on this issue
Oct 11th, 2018 6:47pm