I have been a Dish Customer for many years with no problems until I had to have a repai...

GetHuman679611's customer service issue with DISH from May 2018

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The issue in GetHuman679611's own words
I have been a Dish Customer for many years with no problems until I had to have a repair to my system. The technician was great, but I received an email stating my charges. What an eyeopener! The bill that was a Flex Package at $**.** is now over $***.**. For years I paid a fee for service should my television need a new parts. Recently I decided to change to the Flex Package. I never did get to seleat the channels I like and two of the ones that I did enjoy suddenly were gone. My bill consisted of a fee for the technician, a bill for a new surge protector that I ordered and then other charges that I had never been billed for before. I only have Social Security as income. Oh, and by the way,I wish you would take off the **** Channels. Thank you. Stephanie Napier.
Let me choose what channels I would like. I thought this is what the Flex Package is all about.
I have been a customer for over ** years.
Nothing but asking for your help..
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DISH

Customer service issue
Reported by GetHuman679611
May 13th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 471 others
0 customers following this
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Timeline

GetHuman679611 started working on this issue
May 13th, 2018 1:36am
GetHuman679611 indicated the issue is not fixed yet.
May 13th, 2018 11:25pm
GetHuman679611 indicated the issue is not fixed yet.
May 13th, 2018 11:32pm
GetHuman679611 indicated the issue is not fixed yet.
May 16th, 2018 12:15pm
GetHuman679611 indicated the issue is not fixed yet.
May 16th, 2018 12:20pm
GetHuman679611 indicated the issue is not fixed yet.
May 16th, 2018 12:23pm