1. All Companies › 
  2. DHL Express Customer Service › 
  3. FAQ
Updated

DHL Express Customer FAQ

Top Answers & How-to Guides

What is DHL Express's Phone Number?

The question we are asked most often is about how to talk to DHL Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I modify or cancel my shipment after it has been sent?

Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
Ask any question you have about DHL Express customer service, get an answer now.
Contact DHL Express customer service

Scheduling Pickup

How can I schedule a pickup?

To schedule a pickup with DHL Express, you can easily do so through our website or by contacting our customer service team. Simply...
Read more

Delivery Time

How long does it take for a shipment to be delivered?

The delivery time for a shipment with DHL Express depends on several factors. Generally, for international shipments, DHL Express offers...
Read more

Tracking Shipment

Can I track my shipment online?

Yes, you can easily track your shipment online with DHL Express. We offer a convenient tracking tool on our website that allows you...
Read more

Weight Limit

What is the maximum weight limit for a shipment?

The maximum weight limit for a shipment with DHL Express varies depending on the destination and service selected. For international...
Read more

Payment Methods

What are the accepted payment methods?

DHL Express accepts a range of payment methods for your convenience. We ensure a hassle-free payment process by offering various options....
Read more

Address Change

Can I change the delivery address for my package?

Yes, you can change the delivery address for your package with DHL Express. However, please note that any changes to the delivery address...
Read more

International Shipping

Do you offer international shipping?

Yes, we offer international shipping services. At DHL Express, we understand the importance of hassle-free and reliable shipping for...
Read more

Prohibited Items

What items are prohibited from shipping?

There are several items that are prohibited from shipping through DHL Express. These include goods that are considered dangerous or...
Read more

Signature Request

Can I request a signature upon delivery?

Yes, you can request a signature upon delivery with DHL Express. They offer a service called "Signature Required" where the recipient...
Read more

Shipping Cost

What is the cost of shipping for oversized packages?

The cost of shipping oversized packages with DHL Express varies based on package dimensions, weight, and destination. Since oversized...
Read more

Modification Policy

Can I modify or cancel my shipment after it has been sent?

Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment...
Read more

Help me with my DHL Express customer service issue

Ask any question you have about DHL Express customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated