Package was tracked *Tracking ************ and was expected to be delivered May *th...

GetHuman-invisisp's Complaint issue with DHL (Canada) from May 2021

Help with my DHL (Canada) issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-invisisp's own words
Package was tracked *Tracking ************ and was expected to be delivered May *th, ****. Receivers were onsite all day, no DHL courier arrived at reception point. Tracking info reported that driver arrived at **:** and delivery was refused.**Again, courier never arrived onsite and now package*gift is considered to be stolen by DHL as customer service number no longer connects to a human being.**Resolution is expected immediately!

GetHuman-invisisp did not yet indicate what DHL (Canada) should do to make this right.

How GetHuman-invisisp fixed the problem
Ignore the DHL customer service phone number (* recorded msgs then it hangs up). Go to the online portal and choose the let's chat function. Tell it your problem and then it will tell you what is wrong and what you can do.
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DHL (Canada)

Complaint issue
Reported by GetHuman-invisisp
May 10th, 2021 - 3 months ago
Fixed
GetHuman-invisisp shared how to fix
Seen by 2 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Full name
Phone number on order
Email on order
Order Number
Home and billing address

Timeline

GetHuman-invisisp started working on this issue
May 10th 2:42pm
GetHuman-invisisp confirmed the issue is fixed. Hooray!
May 11th 2:07am

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