Good afternoon!**I have Model VMH**TNB*EFS**TN fireplace on natural gas, which worked f...

GetHuman-rsfelker's Technical support issue with DESA International from October 2019

Help with my DESA International issue
The issue in GetHuman-rsfelker's own words
Good afternoon!**I have Model VMH**TNB*EFS**TN fireplace on natural gas, which worked fine last winter, just after moving in on July *, ****. However, *-* times toward the end of the season, I noticed it attempting to come on, i.e. when you hear the gas start coming in with the usual hissing noise, but it took much, much longer than usual to come on. In fact, I think the last time it did this, I was so concerned that I went ahead and shut it off manually. So, before using it this year, I wanted to have a certified professional check it out. Can you please recommend someone locally, in the Morristown, Tennessee ***** vicinity? **Thanks in advance for any assistance that you can provide! **Rex S. Felker (Mobile phone ***-***-****)

GetHuman-rsfelker did not yet indicate what DESA International should do to make this right.

How GetHuman-rsfelker fixed the problem
My natural gas provider was able to recommend a local company to service my gas fireplace* when I called them (The Gas House) they are already providing annual service for two other homes in my neighborhood. Thanks very much for your follow up! Cordially, Rex Felker.
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DESA International

Technical support issue
Reported by GetHuman-rsfelker
Oct 15th, 2019 - 3 years ago
Fixed
GetHuman-rsfelker shared how to fix
Seen by 19 customers so far
Similar issue to 35 others
0 customers following this
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Timeline

GetHuman-rsfelker started working on this issue
Oct 15th, 2019 5:42pm
GetHuman-rsfelker confirmed the issue is fixed. Hooray!
Oct 16th, 2019 9:10pm

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