Hello,*I bought a Hisense fridge*freezer in your Enniskillen N Ireland store on the...

GetHuman5305247's Complaint issue with Currys from September 2020

Help with my Currys issue
The issue in GetHuman5305247's own words
Hello,*I bought a Hisense fridge*freezer in your Enniskillen N Ireland store on the **********,which was delivered on the ********. Unfortunately the fridge*freezer would not work. On ringing your customer service number I was redirected to a third party provider who carry out repairs for Hisense The earliest date I could get for an engineer to call was the ******** which I thought was ridiculous given that we had no fridge. so I had to return to the store in Enniskillen and talk to the manager who got me an uplift code for it. Enniskillen had no fridge*freezers for sale within a reasonable delivery date so I asked for a refund and was informed that I could get a refund but that the device had to be collected before this could be processed. On the ********** the fridge was collected and in doing so the collection team damaged the floor and the front door surround. They admitted it was their fault and told me to ring Customer Services which I did and was told I would receive an e-mail detailing my complaint and how it was going to be dealt with within **hrs. At the date and time of sending this e-mail I have not heard anything about it nor have I received my refund. I saw an article on social media recently which said if you buy anything from currys and its goes wrong you are on your own and I am starting to believe it. I think the service I have received has not been of a very high standard, and has put me to a lot of trouble ie taking time off work to visit the store, waiting on phones for an eternity and the inconvenience off no fridge freezer and binning a large amount of food, In the end I had to go to a small independent retailer who delivered my equipment on the same day. *TO SUM UP **. I would a date I am going to receive my refund.**. When am I going to hear from you reference the damage caused to my property.*Yours*J Armstrong*** Knockgreenan Park*Omagh*Co Tyrone*BT***DD*Mob ***********

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Currys

Complaint issue
Reported by GetHuman5305247
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2513 others
0 customers following this
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Timeline

GetHuman5305247 started working on this issue
Sep 27th, 2020 11:12am
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 11:13am
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 11:13am
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 6:12pm
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 6:12pm
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 6:12pm
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Sep 27th, 2020 6:12pm
GetHuman5305247 indicated the issue is not fixed yet.
Sep 27th, 2020 6:14pm