Hi we ordered online and paid £***.** for a fridge freezer to be installed and my old o...

GetHuman5302934's Complaint issue with Currys from September 2020

Help with my Currys issue
The issue in GetHuman5302934's own words
Hi we ordered online and paid £***.** for a fridge freezer to be installed and my old one recycled. It came on the arranged day,fitters came in and took a look at the job and said it couldn't be done.The new equipment never left the van,order was cancelled by the fitter. Called for refund and was told it would be done,it wasn't and had to use social media to get that done,told it will be ** days to process the refund although you took payment straight away. I have since spoken to a kitchen installer who said any ***** fridge freezer would fit ,it would only need possible adjustments inside the kitchen unit. Really! I think that advice we were given by the fitter was shocking . Seeing as the refund is in place, which I hope it is, I think a goodwill gesture from Currys is the least they can do as I will have to pay my card statement before the refund hits the account.

GetHuman5302934 did not yet indicate what Currys should do to make this right.

How GetHuman5302934 fixed the problem
I went on social media and contacted them ,they responded quickly and cancelled the order . The refund will be ** days approximately. Just needed delivery number .
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Complaint issue
Reported by GetHuman5302934
Sep 26th, 2020 - 2 years ago
GetHuman5302934 shared how to fix
Seen by 5 customers so far
Similar issue to 2512 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman5302934 started working on this issue
Sep 26th, 2020 12:37pm
GetHuman5302934 confirmed the issue is fixed. Hooray!
Sep 26th, 2020 12:37pm