We had a fridge freezer delivered on ****, order ref CUR*********. After unpacking we n...

GetHuman-annbanf's Complaint issue with Currys from May 2020

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The issue in GetHuman-annbanf's own words
We had a fridge freezer delivered on ****, order ref CUR*********. After unpacking we noticed * dents in the upper and lower right hand doors, I immediately called the service line to resolve this, much to my dismay I consequently spent that afternoon on hold, and when I did eventually get through I was cut off. My partner spent the following day on hold for hours and when he eventually spoke to someone was told we would be contacted to arrange collection, as yet, no one has contacted us. **th may, was much the same * hours on hold to be cut off, only to be told when we rang back that we would be put back in the queue and nothing could be done otherwise. I had also requested a callback but was told this wouldn't be possible. I now want someone to call to resolve this matter, I would like a date for the fridge freezer collecting and a full refund . I thought we were buying with confidence from a leading retailer like currys but the after sales service is shambolic.

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Currys

Complaint issue
Reported by GetHuman-annbanf
May 27th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1972 others
0 customers following this

Timeline

GetHuman-annbanf started working on this issue
May 27th, 2020 8:18am

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