Because we can not return the item to a closed store, then it should be collected and replaced with a replacement

GetHuman4851673's Complaint issue with Currys from May 2020

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The issue in GetHuman4851673's own words
We are long term currys customers, with most of our homes appliances coming from your stores (Chichester)*(Not that we "really" have much of a choice ! Eh?)(but still we believed we were getting a fair level of service)*We are 'team knowhow' policy holders and unfortunately we have to report A COMPLETE FAILURE in your system !*We have tried many Many times to get our faulty microwave exchanged (at least x** times) (as per the policy)*We have had to endure waiting for over an hour & a half for someone to answer our call, only for them to either hang up or ignor us & pretend the phone line has been disconnected, or we have had to hear a domestic dispute, screaming kids and a heated debate about "chocolate" just prior to our call being disconnected!*This has been our on going experience for the past * "SIX" weeks!*Your mission statement prattles on about helping the shielded and vulnerable during this pandemic,*"Blah, blah, blah, (just words)*This appliance is our main cooking machine (a sharpe combi micro wave R***slma)*We are in our **'s suffering COPD, cardio myopathy & house bound*(Does that sound vulnerable enough?)*We have had about * of your people 'try' to help but your system (your company directors & Implaced policy) "COMPLETELY FAILED" the good people you do have!*Under Team Knowhow we are entitled to a replacement 'like for like" machine !*Why can we not simply give our policy number to your sales people and have a replacement delivered to our home just as we could if we had bought a new machine online (which your company "Bragg" about)(currys are still open!)(huh!)(only if taking money innit!")**We have contacted Wscc trading standards now (out of frustration)*(Tina Kirtland)**Please, (unfortunate person who's job it is to read this) be sure that this lands on the desk of your CEO's compaints office senior executive (who's "****-up" this is)**Yours disgruntled.*The Barnes family.**Ref, agreement no. BGDXM*BU*EXP **********Item, SHARP R***SLMA combi microwave**Exchange ref no **********(as provided by someone who tried to help resolve our "Currys" created problem)**Mrs G Barnes*** Montalan Crescent*Selsey*Chichester*Po***ee****** ******

GetHuman4851673 did not yet indicate what Currys should do to make this right.

We have spent £****,'s at currys Chichester, and always take out insurance & warranties
We have now reluctantly contacted trading standards consumer services, because this is our primary cooking device
How GetHuman4851673 fixed the problem

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Currys

Complaint issue
Reported by GetHuman4851673
May 21st, 2020 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1891 others
0 customers following this

Timeline

GetHuman4851673 started working on this issue
May 21st, 2020 9:32am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 9:14am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 9:40am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:01am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:01am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:27am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:30am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:31am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:36am
GetHuman4851673 indicated the issue is not fixed yet.
May 22nd, 2020 10:36am