Due to get a frigdr*freezer today but didn't realise the freezer needed defrosted and d...

GetHuman2862596's Complaint issue with Currys from May 2019

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The issue in GetHuman2862596's own words
Due to get a frigdr*freezer today but didn't realise the freezer needed defrosted and delivery staff were rude. Said I had to leave the fridge down the stairs once defrosted and they would collect. I explained the reason I paid the extra for the old fridge to be removed was because I could not take the fridge down the stairs due to back issues. I could not take receipt of the new fridge. I called to complain and the customer service was diabolical. Rude, unprofessional and wholly unhelpful advisers. I am absolutely astounded that these people are employed to deal with your customers. Not only is my fridge not being rearranged to deliver your adviser said that due to health and safety the delivery driver won't take my old fridge away next time due to being on the *nd floor but will deliver the new item which is larger and heavier! I am shocked at just how bad this adviser was dealing with a customer. My partner and I have spent a large amount in t he last week but we are going elsewhere for this fridge. Extremely poor service.

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Currys

Complaint issue
Reported by GetHuman2862596
May 4th, 2019 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 1614 others
0 customers following this

Timeline

GetHuman2862596 started working on this issue
May 4th, 2019 2:10pm

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