I was standing in line at the East Brookfield store and the clerk Kristen ignored me an...
GetHuman1039278's customer service issue with Cumberland Farms from August 2018
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The issue in GetHuman1039278's own words
Get waited on ... I was standing in line at the East Brookfield store and the clerk Kristen ignored me and told the customer in back of me to come forward with his coffee. Inga only * lottery ticket to cash out and she made me feel like I cut in front of someone. I was embarrassed. If she wanted to skip me she could have stated she wanted to serve the customer in back of me. She said nothing. I have been going to this Cumberland for a long time. She made me feel unwanted and like I was a bother to her every time I brought a ticket to cash out. It is not like I cut I wait my turn She is rude. I have never been treated so rudely in a Cumberland Farm store and I stop daily for items and lottery.
I was embarrassed the clerk made me feel like I cut in front of someone and I had not. She made it known with her attitude that she did not want to wait on me* actually this is how she is with other customers also I noticed. She shrugs and sighs frequently when customers come to the counter.
She needs to be told that she does not need to be rude and if she needs to treat all customers with respect she should not work with the public.
Since the store opened.
Discipline to this clerk* review of customer service policies
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