Hello, I purchased a cub cadet ** inch ***cc *-in-* high rear wheel gas walk behind pus...

GetHuman3259684's Complaint issue with Cub Cadet from July 2019

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The issue in GetHuman3259684's own words
Hello, I purchased a cub cadet ** inch ***cc *-in-* high rear wheel gas walk behind push mower in March of **** from Home Depot. I loved the mower, but in June of **** It developed a starting problem. It would start and run fine, but if I cut it off after warming up, it would not start again until cooling down (** minutes *). I called mtdproducts.com customer support and was advised to take it to one of their service centers. The service center technician spent a bit of time evaluating the problem while I was present. He determined that the automatic choke was not working properly thus feeding too much gas when the mower was hot. His further analysis revealed an internal engine problem with the governor. He said that since the mower was over * year old (** months) that this problem was not under warranty and the labor required for the repair would be approximately $***. The mower cost $*** plus tax, so I elected not to have it repaired. I am very disappointed. I loved the way the mower started and cut and liked the hose attachment cleaning feature. I see that Consumers Reports has this mower rated as excellent, but I would be afraid to buy another one given this problem. The mower still looks like new as it has been kept in the garage and maintained well. I believe the problem I have is an anomaly, but I think Cub Cadet should cover repair of my mower or provide a replacement. Thank you.

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Cub Cadet

Complaint issue
Reported by GetHuman3259684
Jul 16th, 2019 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 276 others
0 customers following this
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Timeline

GetHuman3259684 started working on this issue
Jul 16th, 2019 11:38pm
GetHuman3259684 indicated the issue is not fixed yet.
Jul 19th, 2019 10:34am
GetHuman3259684 indicated the issue is not fixed yet.
Jul 19th, 2019 3:58pm
GetHuman3259684 indicated the issue is not fixed yet.
Jul 19th, 2019 10:56pm
GetHuman3259684 indicated the issue is not fixed yet.
Jul 20th, 2019 11:30am
GetHuman3259684 indicated the issue is not fixed yet.
Jul 21st, 2019 11:46pm

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